Customer Service Excellence Manager

MARTINO AGENCY; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

MARTINO AGENCY in Singapore is looking for an experienced Customer Service Manager to lead the department towards delivering excellent customer service. The role emphasizes customer satisfaction, loyalty, and nurturing a growth-oriented environment.

The ideal candidate will have proven experience in customer service management and excellent leadership skills. You will be responsible for developing service procedures, mentoring staff, and ensuring the achievement of operational targets.

Qualifications

• Proven experience in a customer service position.
• Proficiency in Microsoft Office and customer service software.
• Excellent knowledge of management methods and techniques.
• Excellent leadership and interpersonal skills.

Responsibilities

• Improve customer service experience and facilitate growth.
• Take ownership of customer issues.
• Develop service procedures and policies.
• Mentor and develop customer service agents.

Skills

Leadership skills

Interpersonal skills

Customer service excellence

Problem-solving

Tools

Microsoft Office

Customer service software

Job description

MARTINO AGENCY in Singapore is looking for an experienced Customer Service Manager to lead the department towards delivering excellent customer service. The role emphasizes customer satisfaction, loyalty, and nurturing a growth-oriented environment.

The ideal candidate will have proven experience in customer service management and excellent leadership skills. You will be responsible for developing service procedures, mentoring staff, and ensuring the achievement of operational targets.