Guest Experience & Loyalty Concierge

NEW PARK PROPERTY PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

NEW PARK PROPERTY PTE. LTD. is seeking a Guest Services Executive to handle front office operations and ensure service quality aligns with brand standards and LQA guidelines. You will enrol new loyalty members and observe loyalty benefits throughout the guest journey.

Key responsibilities include greeting guests, assisting with check-in/out, managing payments, and addressing inquiries to ensure an exceptional guest experience across all touchpoints.

Qualifications

• Diploma in hospitality or related field.
• Minimum 1 year of relevant experience or customer service.
• Excellent written and spoken English; ability to communicate in a second language.

Responsibilities

• Welcomes all guests, promotes inter-hotel sales and facilities, and provides directions and suggestions.
• Assist guests with check-in and check-out.
• Confirm payment modes; perform pre-authorization on credit cards or collect deposits.
• Manage and assist guests with any enquiries.
• Process guest check-out by confirming invoices, balances, and feedback.

Skills

Customer service

Front desk

English language

Second language

Education

Diploma in Hospitality

Job description

NEW PARK PROPERTY PTE. LTD. is seeking a Guest Services Executive to handle front office operations and ensure service quality aligns with brand standards and LQA guidelines. You will enrol new loyalty members and observe loyalty benefits throughout the guest journey.

Key responsibilities include greeting guests, assisting with check-in/out, managing payments, and addressing inquiries to ensure an exceptional guest experience across all touchpoints.