Front Office Shift Leader: Guest Experience & Operations

CTS HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

CTS Hospitality PTE. LTD. is seeking an Assistant Front Office Manager to support the Operations Manager in daily front office operations and service delivery.

You will take full responsibility for front office operations during shifts, leading receptionists and managing desk coverage to maintain high service standards. Responsibilities include monitoring the guest journey, handling escalated situations, coordinating with Housekeeping on room status, and supporting occupancy strategies with

Qualifications

• Previous front office duty management experience preferred, ideally within a hotel environment.
• Strong understanding of front office operations, guest flow, room management, and service recovery.
• Proven leadership ability with confidence to manage operations independently during assigned shifts.
• Good knowledge of PMS systems (Oasis), cashiering controls, and hotel procedures.
• Strong communication and interpersonal skills.
• Ability to remain calm and make sound decisions under pressure.
• Flexible to work rotating shifts, including weekends and public holidays, as required by operational needs.

Responsibilities

• Oversee daily front office operations and service delivery; take responsibility during shifts.
• Lead and support receptionists; manage desk coverage and task allocation.
• Coordinate with Housekeeping on room status and priorities; support occupancy decisions.
• Provide on-the-job training and coaching during live operations; onboard new team members.
• Monitor performance and address lapses or productivity issues with proper documentation.

Skills

Front office ops

Leadership

Guest experience

Communication

Decision making

Shift management

Tools

Oasis PMS

Job description

CTS Hospitality PTE. LTD. is seeking an Assistant Front Office Manager to support the Operations Manager in daily front office operations and service delivery.

You will take full responsibility for front office operations during shifts, leading receptionists and managing desk coverage to maintain high service standards. Responsibilities include monitoring the guest journey, handling escalated situations, coordinating with Housekeeping on room status, and supporting occupancy strategies with