Guest Experience Manager - F&B Operations

TUNG LOK CENTRAL RESTAURANT PTE. LTD.; Singapore; Sur place; SGD 18 000 - 30 000; Plein temps

Résumé du poste

Tung Lok Central Restaurant Pte. Ltd. is seeking a service-oriented team member to handle guest inquiries and resolve issues, ensuring guests have a memorable dining experience.

You will maintain stock, support daily operations, share promotions with the team, and contribute ideas to improve efficiency, customer service, and revenue while upholding a welcoming outlet appearance. Flexibility with weekends/public holidays and the ability to thrive in a fast-paced F&B environment are essential,

Qualifications

• Prior experience in a similar role is preferred.
• Excellent customer service and communication skills.
• Friendly, positive attitude and team-oriented mindset.
• Service oriented and passionate working in F&B industry.
• Able to work on weekends and public holidays.
• Ability to work in a fast-paced environment.

Responsabilités

• Handle guest inquiries and resolve complaints in a professional manner
• Ensure that all the supplies and stocks in the outlet are sufficient for the day-to-day operations
• Support daily restaurant operations to ensure smooth service and high guest satisfaction
• Maintain an attractive and an orderly appearance in the outlet
• Ensure that all staff are properly informed on the promotions and information
• Contribute ideas to improve operational efficiency, customer service, and revenue generation
• Any other ad-hoc duties as assigned by the Company

Connaissances

Customer service

Communication skills

Teamwork

F&B industry

Description du poste

Tung Lok Central Restaurant Pte. Ltd. is seeking a service-oriented team member to handle guest inquiries and resolve issues, ensuring guests have a memorable dining experience.

You will maintain stock, support daily operations, share promotions with the team, and contribute ideas to improve efficiency, customer service, and revenue while upholding a welcoming outlet appearance. Flexibility with weekends/public holidays and the ability to thrive in a fast-paced F&B environment are essential,