Guest Experience Leader - Housekeeping

ORCHARD GRAND COURT PTE LTD; Singapore; On-site; SGD 50,000 - 73,000; Full time

Job summary

ORCHARD GRAND COURT PTE LTD in Singapore seeks a hands-on Lead of the Housekeeping Department to ensure exceptional guest satisfaction through efficient operations, staff training, and close coordination with other departments.

You will oversee daily housekeeping activities, coach staff to deliver high service standards, and maintain property cleanliness and presentation across interiors and exteriors.

Responsibilities

• Deliver polite and effective guest interactions to achieve optimum guest satisfaction
• Manage and oversee smooth and efficient operations of the Housekeeping Department
• Coordinate and collaborate with all departments and employees to maintain a productive and positive work environment
• Respond promptly to guests' needs, queries, and complaints to ensure high-quality service delivery
• Provide hands‑on training to housekeeping staff to enhance their skills and performance
• Maintain interior and exterior landscaping to uphold property standards
• Prepare and maintain records and reports as required by the Executive Housekeeper
• Ensure departmental operations comply with directives from the Executive Housekeeper and Management
• Communicate clearly and effectively with team members and utilize IT tools to support department functions

Job description

ORCHARD GRAND COURT PTE LTD in Singapore seeks a hands-on Lead of the Housekeeping Department to ensure exceptional guest satisfaction through efficient operations, staff training, and close coordination with other departments.

You will oversee daily housekeeping activities, coach staff to deliver high service standards, and maintain property cleanliness and presentation across interiors and exteriors.