Guest Experience Lead — Restaurant Operations

GUNPOWDER CONCEPTS PTE. LTD.; Singapore; Sur place; SGD 36 000 - 54 000; Plein temps

Résumé du poste

Gunpowder Concepts Pte. Ltd. is seeking a proactive Restaurant Supervisor to lead daily restaurant operations, ensuring smooth service and guest satisfaction. You will motivate the service team, monitor performance, and support management in achieving operational excellence.

The role requires at least 2 years in F&B, strong leadership, excellent customer service, and familiarity with POS systems. You will handle guest inquiries and help manage inventory and onboard new staff.

Qualifications

• Minimum 2 years of experience in F&B service.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Able to work in a fast-paced environment and handle operational challenges.
• Good knowledge of POS systems and restaurant operations.
• Strong team player with a passion for hospitality.

Responsabilités

• Oversee restaurant floor operations during service hours.
• Ensure tables are properly set up and the restaurant is ready for service.
• Monitor staff performance to maintain service standards and efficiency.
• Handle guest enquiries, feedback, and complaints professionally.
• Lead and motivate service staff to deliver consistent, high-quality service.
• Conduct pre-service briefings and communicate daily specials, promotions, or changes.
• Support onboarding of new team members.
• Greet and engage with guests to ensure satisfaction.
• Handle VIP or special requests with attention to detail.
• Ensure that guests receive prompt, courteous, and professional service.
• Assist the Restaurant Manager in inventory control, ordering, and stock checks.

Connaissances

Leadership

Communication

Customer Service

Problem Solving

POS Systems

Teamwork

Outils

POS Systems

Description du poste

Gunpowder Concepts Pte. Ltd. is seeking a proactive Restaurant Supervisor to lead daily restaurant operations, ensuring smooth service and guest satisfaction. You will motivate the service team, monitor performance, and support management in achieving operational excellence.

The role requires at least 2 years in F&B, strong leadership, excellent customer service, and familiarity with POS systems. You will handle guest inquiries and help manage inventory and onboard new staff.