Operations Lead — Food Service & Guest Experience

STH TRADERS PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

STH TRADERS PTE. LTD. is seeking a Supervisor to oversee daily operations and supervise frontline staff, ensuring smooth, efficient business performance and high service quality. The role focuses on maintaining food safety and hygiene standards, coordinating daily activities, and delivering excellent customer service.

The Supervisor will manage staffing, monitor performance, train new employees, and support management in daily operations, inventory control, and safety compliance.

Qualifications

• Experience overseeing daily operations in a customer-facing environment.
• Ability to supervise frontline staff and coordinate shifts.
• Strong focus on service quality and customer satisfaction.
• Knowledge of food safety, hygiene, and sanitation standards.
• Experience with stock control, FIFO and inventory checks.

Responsibilities

• Oversee and coordinate daily operational activities to ensure smooth business operations.
• Monitor staff attendance, performance, and adherence to procedures.
• Ensure professional, friendly, and efficient customer service.
• Maintain food quality, safety, and presentation standards; monitor hygiene.
• Manage stock levels, ordering, and wastage; ensure proper storage.

Skills

Operations management

Staff supervision

Customer service

Food safety

Inventory control

Cash handling

Safety compliance

Job description

STH TRADERS PTE. LTD. is seeking a Supervisor to oversee daily operations and supervise frontline staff, ensuring smooth, efficient business performance and high service quality. The role focuses on maintaining food safety and hygiene standards, coordinating daily activities, and delivering excellent customer service.

The Supervisor will manage staffing, monitor performance, train new employees, and support management in daily operations, inventory control, and safety compliance.