Guest Experience Lead: Reservations & Private Dining

CURLYS TRADING PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Benefits offered by this job

5-day work week

Competitive salary

Medical benefits

Staff meals

Dining privileges across Mission Group

Job summary

PETRA, a Mission Group restaurant at Dempsey Hill, is seeking a Guest Relations Executive to shape every guest's experience from booking to farewell. You will manage reservations, private dining and events, and nurture regulars and VIPs to boost PETRA's reputation in its opening months.

Coordinate with service, kitchen and bar teams, track guest preferences, respond to reviews, and support marketing efforts while delivering warm, polished hospitality during evenings, weekends and holidays.

Qualifications

• At least 2 years of experience in guest relations, reservations, front desk or events in restaurants, hotels or luxury hospitality
• Excellent written and spoken communication skills, with a warm and polished manner
• Experience with reservation systems such as SevenRooms, TableCheck or Chope is an advantage
• Highly organised and detail-minded, and stays calm during busy services
• Diploma in Hospitality or Tourism Management is an advantage
• Able to work evenings, weekends and public holidays

Responsibilities

• Manage reservations across phone, email, WhatsApp and online booking platforms
• Plan table allocations and seating to balance guest experience with covers
• Greet, seat and farewell guests warmly, and manage walk-ins and the waitlist
• Confirm bookings and note dietary needs, special requests and celebrations
• Handle private dining, group and event enquiries from first contact to the day itself
• Prepare event details and coordinate with service, kitchen and bar teams
• Prepare quotations and event orders, and follow up on confirmations and deposits
• Build and maintain guest profiles, preferences and VIP records in the reservation system
• Respond to reviews, feedback and enquiries promptly and in a personal tone
• Build loyalty among regulars, the Dempsey community and corporate clients
• Track covers, no-shows, booking sources and guest trends
• Support marketing campaigns, launches and special menus
• Help set up guest relations processes and standards in our first months of operation

Skills

Guest relations

Reservations

Front desk

Events coordination

Communication

Organised

Education

Diploma in Hospitality or Tourism Management

Tools

SevenRooms

TableCheck

Chope

Job description

PETRA, a Mission Group restaurant at Dempsey Hill, is seeking a Guest Relations Executive to shape every guest's experience from booking to farewell. You will manage reservations, private dining and events, and nurture regulars and VIPs to boost PETRA's reputation in its opening months.

Coordinate with service, kitchen and bar teams, track guest preferences, respond to reviews, and support marketing efforts while delivering warm, polished hospitality during evenings, weekends and holidays.