Guest Experience Lead — Front Desk & Welcome

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Guest Service Ambassador to deliver exceptional experiences at Salesforce's corporate offices in Singapore. You will ensure welcoming, professional service for visitors and employees, leveraging strong people skills and a hospitality mindset.

The role focuses on guest management, pass issuance, and coordination with security and facilities, with on-site responsibilities in a fast-paced environment.

Qualifications

• Minimum 2–3 years of customer service, security or hospitality experience.
• Excellent communication skills in English, both written and spoken.
• Ability to multi-task and manage shifting priorities with a positive attitude.
• Familiarity with guest management systems and IT tools.

Responsibilities

• Welcome guests warmly, anticipate needs, and assist with arrivals and departures.
• Manage visitor bookings using Salesforce guest management system.
• Issue and reconcile guest/employee passes with security and facilities.
• Direct deliveries and manage storage as required.
• Maintain lobby signage and front desk areas to reflect brand standards.
• Create work orders for custodial, maintenance, safety, and security concerns.
• Collaborate with facility teams to ensure a safe, comfortable work environment.
• Escalate risks to prevent privacy breaches or security incidents.

Skills

Customer service

Hospitality

Multitasking

English fluency

Communication

Security awareness

Technology literacy

Google Suite

Guest management systems

Salesforce

Tools

Salesforce

Job description

Jones Lang LaSalle Incorporated is seeking a Guest Service Ambassador to deliver exceptional experiences at Salesforce's corporate offices in Singapore. You will ensure welcoming, professional service for visitors and employees, leveraging strong people skills and a hospitality mindset.

The role focuses on guest management, pass issuance, and coordination with security and facilities, with on-site responsibilities in a fast-paced environment.