Guest Experience Lead - Front Desk & Services

VILLAGE HOTEL SENTOSA; Singapore; On-site; SGD 2,500 - 4,000; Full time

Benefits offered by this job

Medical benefits

Flexible benefits

Birthday leave & vouchers

Annual health screening

Insurance coverage

Job summary

Village Hotel Sentosa is seeking a Front Office professional to deliver courteous guest services and handle inquiries, complaints, and requests. You will manage telephone calls, cashiering, and uphold hotel policies while ensuring guest satisfaction and upselling opportunities.

Ideal candidates hold a Diploma in Hospitality or related field, with experience in Front Office or Guest Services, and are willing to work rotating shifts including weekends and public holidays.

Qualifications

• Minimum Diploma in Hospitality, Tourism, or related field.
• Prior experience in Front Office or Guest Services preferred.
• Strong communication and problem-solving skills for guest inquiries.
• Leadership qualities with ability to guide and support team members.
• Well-groomed and professional in appearance and conduct.
• Willing to work rotating shifts, weekends and public holidays.

Responsibilities

• Provide courteous services and respond to guests' complaints, requests, and inquiries.
• Handle telephone calls promptly, within three rings.
• Perform cashiering functions and adhere to Standard Policies & Procedures.
• Maintain good guest relations with in-house guests; project courteous attitude.
• Upsell opportunities by understanding room types, rates, and availability.
• Own and promptly handle guest complaints; report for follow-up as needed.
• Ensure guest room security and fire procedures; promote Safe Deposit usage.
• Acquire knowledge of facilities and city attractions to assist guests.
• Maintain professional appearance and tidy work area.
• Perform other duties as assigned by supervisors.

Skills

Customer service

Communication skills

Problem solving

Leadership

Guest relations

Education

Diploma in Hospitality/Tourism

Job description

Village Hotel Sentosa is seeking a Front Office professional to deliver courteous guest services and handle inquiries, complaints, and requests. You will manage telephone calls, cashiering, and uphold hotel policies while ensuring guest satisfaction and upselling opportunities.

Ideal candidates hold a Diploma in Hospitality or related field, with experience in Front Office or Guest Services, and are willing to work rotating shifts including weekends and public holidays.