Guest Experience Lead for Private Dining & Events

GAIA Culinary; Singapore; On-site; SGD 33,000 - 54,000; Full time

Benefits offered by this job

Competitive salary package

Bonus

Annual cash flexible benefits

14 days annual leave

Meal benefits

Birthday vouchers

Company welfare initiatives and team 

Job summary

GAIA Culinary in Singapore invites a Customer-focused Guest Relations Executive to welcome guests and ensure memorable experiences across rooms and venues. You'll greet guests, manage reservations, personalise service, and coordinate with service and operations to resolve issues.

The role requires 2 years of relevant experience, strong customer service skills, and flexibility for shifts, including weekends and public holidays.

Qualifications

• 2 years of relevant experience.
• Strong customer service skills with a passion for creating memorable experiences.
• Comfortable with flexible work hours including shifts, split shifts, weekends, and public holidays.

Responsibilities

• Greet and host guests with professionalism, warmth and attentiveness, escorting them to their tables or designated areas seamlessly.
• Take reservations via phone, email, or reservation system, ensuring accuracy and optimal seating allocation and respond promptly to guest enquiries and/or special requests.
• Maintain guest profiles and history, noting special occasions and preferences to personalise service.
• Act as liaison between guests and service/ operations team to ensure smooth coordination and issue resolution.
• Handle enquires and bookings for private rooms, special arrangement enquiries, coordinating requirements with the relevant team.
• Upsell promotions, events, and private rooms to guests.
• Demonstrate sound knowledge of the venue, menu, and offerings to guide and engage guests confidently.
• Adhere to compliance with sanitation, hygiene, and safety regulations.
• Assist in other areas of operations when required, such as service.
• Any other duties as assigned.

Skills

Customer service

Flexibility

Shift work

Job description

GAIA Culinary in Singapore invites a Customer-focused Guest Relations Executive to welcome guests and ensure memorable experiences across rooms and venues. You'll greet guests, manage reservations, personalise service, and coordinate with service and operations to resolve issues.

The role requires 2 years of relevant experience, strong customer service skills, and flexibility for shifts, including weekends and public holidays.