Guest Experience Lead - F&B Service

Kempinski Hotels; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Kempinski Hotels in Singapore is seeking a guest-focused Food & Beverage service professional to deliver courteous, efficient service in our outlet. You will take orders, serve food and beverages, answer guest questions, and help drive guest satisfaction.

The role includes opening/closing procedures, cash handling, cleanliness, HACCP compliance, and acting as a service leader to ensure the highest standards of hospitality.

Qualifications

• Warm, pleasant, friendly and confident with good interpersonal skills.
• Good command of English.
• Ideally you will have at least 1 year in a similar role within a restaurant/cafe environment.
• Familiar with HACCP requirements.
• Knowledge of Health and Safety rules and procedures.

Responsibilities

• Recommend, take order, and serve food and beverages to customers.
• Answer guest questions and handle guest requests in a polite and efficient manner.
• Connect with customers to build a loyal customer base.
• Inventory monitoring and waste management and reduction.
• Cashiering duties, outlet opening and closing procedures.
• Do routine cleaning and maintain cleanliness of workstation.
• Follow food and beverage safety and hygiene policies and procedures.
• Lead the service and act as a role model to the team.
• Ensure a flawless service to the highest standards as required by the department and hotel.
• Fully understand the concept of the restaurant and guide the team.

Skills

Interpersonal skills

English proficiency

Job description

Kempinski Hotels in Singapore is seeking a guest-focused Food & Beverage service professional to deliver courteous, efficient service in our outlet. You will take orders, serve food and beverages, answer guest questions, and help drive guest satisfaction.

The role includes opening/closing procedures, cash handling, cleanliness, HACCP compliance, and acting as a service leader to ensure the highest standards of hospitality.