Guest Experience Lead - Assistant Service Manager

HENG GOT MANPOWER PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

HENG GOT MANPOWER PTE. LTD. is seeking an Outlet Manager support professional to oversee operations, drive revenues and uphold high service standards.

You will build guest relationships and lead a cohesive team while ensuring cost controls and cleanliness throughout the outlet. The ideal candidate holds a Diploma in Food & Beverage or equivalent with 3+ years in TV/Restaurant Service or Retail, strong financial sense, and excellent communication skills.

Qualifications

• Diploma in Food & Beverage or equivalent.
• At least 3 years' relevant experience in TV/Restaurant Service/Retail.
• Strong financial management skills and business acumen.
• Excellent customer service and problem-solving abilities.
• Strong planning and people-management skills.
• Team player with interpersonal and communication skills.
• Flexible to multi-task and work under pressure with short deadlines.
• Able to work in fast-paced F&B environment.
• Able to commit to shift work, weekends and public holidays.
• Proficient in MS Office for administrative work.

Responsibilities

• Assist in the Outlet Manager in the operations of outlet.
• Drive revenue, maximize profits and minimize costs of the outlet.
• Establish good relations with guests, handle all guest requests or enquiries promptly and sincerely.
• Ability in handling customers' feedback and maintaining high service standards.
• Maintain overall cleanliness of outlet area.
• Form robust relations with team members and assist in their development.
• Manage staff discipline, appearance and work performance.
• Co-lead the team to achieve high-quality services delivered to guests at all times.
• Recruitment, orientation and training of staff.
• Monthly staff's schedule planning.
• Any other ad hoc duties assigned by the company.

Skills

Financial management

Business acumen

Sales trends

Customer service

Team leadership

Interpersonal skills

Communication skills

Flexibility

MS Office

Education

Diploma in Food & Beverage

Tools

MS Office

Job description

HENG GOT MANPOWER PTE. LTD. is seeking an Outlet Manager support professional to oversee operations, drive revenues and uphold high service standards.

You will build guest relationships and lead a cohesive team while ensuring cost controls and cleanliness throughout the outlet. The ideal candidate holds a Diploma in Food & Beverage or equivalent with 3+ years in TV/Restaurant Service or Retail, strong financial sense, and excellent communication skills.