Outlet Operations Lead — Guest Experience & Quality

HENG GOT MANPOWER PTE. LTD.; Singapore; On-site; SGD 29,000 - 40,000; Full time

Job summary

Heng Got Manpower Pte. Ltd. in Singapore is seeking a kitchen supervisor to uphold food safety and lead a service team. You will brief staff before each service, ensure hygiene standards, and prepare dishes according to quality guidelines.

You will train the team, manage peak times, handle guest requests, and oversee stock, deliveries, and cleanliness. The role requires strong supervisory skills and the ability to maintain high service levels in a fast-paced environment.

Qualifications

• Experience in food service operations preferred.
• Knowledge of hygiene and safety standards.
• Ability to train and supervise kitchen staff.
• Willingness to work in a fast-paced environment.

Responsibilities

• Ensure team briefings are carried out before each service period.
• Maintain Food Safety and Hygiene standards at all times.
• Prepare food according to quality, taste and hygiene guidelines.
• Train and develop the team to deliver food to a high standard.
• Ensure readiness for service and manage peak-time pace.
• Present dishes on time and correct sequence.
• Handle customer returns of food promptly.
• Check and sign for all deliveries.
• Stock outlet with adequate inventory levels.
• Participate in monthly stocktakes of plates, bowls and crockery.
• Control wastage.
• Handle guests' special requests and complaints.
• Ensure Kitchen Assistants are properly trained and groomed.
• Maintain cleanliness and upkeep of outlets and equipment.
• Assist supervisor in implementing and developing training programs.
• Perform miscellaneous duties as assigned.

Skills

Food Safety

Team Leadership

Inventory Management

Stock Taking

Customer Service

Training

Job description

Heng Got Manpower Pte. Ltd. in Singapore is seeking a kitchen supervisor to uphold food safety and lead a service team. You will brief staff before each service, ensure hygiene standards, and prepare dishes according to quality guidelines.

You will train the team, manage peak times, handle guest requests, and oversee stock, deliveries, and cleanliness. The role requires strong supervisory skills and the ability to maintain high service levels in a fast-paced environment.