Guest Experience Lead

BHJ BLUE BOX CAFE PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

BHJ BLUE BOX CAFE PTE. LTD. in Singapore is seeking hospitality professionals who are passionate about delivering warm, personalised guest experiences. You will guide guests through the menu, recommend pastries, desserts and beverages, and ensure a smooth service flow from greeting to farewell.

Join a team recognised for excellence and growth through structured training and performance recognition. We value thoughtful, intuitive service and uphold high standards in a vibrant dining environment.

Responsibilities

• Deliver warm, attentive, and personalised service to all guests
• Guide guests through the menu, offering thoughtful recommendations on pastries, desserts, and beverages
• Ensure service flows smoothly from greeting to farewell, maintaining consistency and grace under pressure
• Maintain a clean, organised, and visually impeccable dining environment
• Handle guest feedback with empathy, ownership, and professionalism
• Support daily opening and closing duties, including setup and service readiness
• Oversee section operations and ensure team alignment during service
• Coach junior team members and uphold service standards
• Assist in managing reservations, guest flow, and floor coordination

Job description

BHJ BLUE BOX CAFE PTE. LTD. in Singapore is seeking hospitality professionals who are passionate about delivering warm, personalised guest experiences. You will guide guests through the menu, recommend pastries, desserts and beverages, and ensure a smooth service flow from greeting to farewell.

Join a team recognised for excellence and growth through structured training and performance recognition. We value thoughtful, intuitive service and uphold high standards in a vibrant dining environment.