Guest Experience Host – Admissions, Shop & Experiences
Merlin Entertainments
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Benefits offered by this job
Job summary
Merlin Entertainments' Madame Tussauds Singapore (Sentosa) seeks a friendly Guest Experience Host to deliver memorable guest experiences and drive sales across admissions, the gift shop and experiences. You will welcome guests, process ticket sales, upsell souvenirs, operate interactive experiences such as the 4D cinema, boat ride and F1-themed VR game, and ensure safety and cleanliness.
We offer full-time, part-time and contract roles with regular daytime shifts, meals, free Sentosa transport,
Qualifications
- Excellent communicator and loves to interact with people from all over the world.
- Passionate about giving great guest service.
- Proven track record of reaching sales or guest feedback targets.
- Available to work regular weekends and public holidays.
- Previous experience in cashiering and/or customer service roles is preferred
Responsibilities
- Welcome guests at the entry and process ticket sales
- Stock up products in the gift shop and sales counters
- Assist guests with taking snapshots and answering questions about the displays
- Actively upsell souvenirs and tickets to all experiences
- Operate and monitor interactive experiences including the 4D cinema show, boat ride and F1-themed VR game
- Maintain cleanliness and follow all health & safety procedures
- Our fun training program will provide time and support to learn how to operate all interactive experiences before fulfilling duties in each area
Skills
Job description
Merlin Entertainments' Madame Tussauds Singapore (Sentosa) seeks a friendly Guest Experience Host to deliver memorable guest experiences and drive sales across admissions, the gift shop and experiences. You will welcome guests, process ticket sales, upsell souvenirs, operate interactive experiences such as the 4D cinema, boat ride and F1-themed VR game, and ensure safety and cleanliness.
We offer full-time, part-time and contract roles with regular daytime shifts, meals, free Sentosa transport,
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