Immersive Guest Experience Host (2-Year Contract)

Defence Collective Singapore Ltd; Singapore; On-site; SGD 26,000 - 38,000; Full time

Job summary

Singapore Discovery Centre is seeking a Guest Experience Ambassador for a 2-year renewable/convertible contract. You will engage visitors, deliver informative narrations, manage ticketing, retail and exhibitions, and ensure guest safety.

Reporting to the Executive for Guest Experience, you will handle inquiries, guide tours of galleries and travelling exhibitions, and contribute to service improvements while maintaining daily cash handling procedures.

Qualifications

• ITE or Diploma in Tourism.
• Hands-on environments; proactive and pragmatic in decision making.
• Customer-centric mindset with a passion for delivering exceptional service.
• Enthusiastic about learning and performing a variety of tasks.
• Patient and tactful when handling challenging situations.
• Enjoy interacting with people from diverse backgrounds.
• Comfortable speaking to audiences of varying sizes.
• Excellent time-management skills with some decision-making ability.
• Can-do attitude, strategic thinking, with a passion for new products and solutions.
• Strong numerical and analytical skills and attention to details.
• Excellent organisational and time management skills.
• Good written, verbal communication and presentation skills.
• Able to perform shift work/weekends when required

Responsibilities

• Represent DCS by creating exceptional experiences for our guests.
• Build rapport with visitors, managing their needs and expectations throughout their visit.
• Engage guests by delivering informative narrations and explanations on our exhibits, attractions, and activities.
• Perform operational duties across various stations including ticketing, memberships, retail, exhibitions, attractions (e.g. Laser Tag, Escape Room, and Crossfire Blaster), iWERKS theatre, and mascot appearances.
• Prepare and facilitate fun indoor and outdoor activities for guests.
• Provide the first level of service recovery when necessary.
• Handle monetary transactions and ensure accurate daily collections.
• Respond to telephone and email inquiries promptly and professionally.
• Conduct routine checks and basic corrective measures to maintain the serviceability of exhibits, facilities, and equipment.
• Opportunities for tour guiding are available, with training provided.
• Conduct engaging and informative guided tours for permanent galleries and all special, thematic, and travelling exhibitions.
• Ensure proper handling of daily monetary transactions and compliance with financial procedures.
• Always prioritise guest safety. Attend to guest safety, including responding to emergencies and administering first aid when necessary.
• Respond promptly and professionally to guest enquiries and feedback, including service recovery when needed.
• Manage correspondence via the SDC’s official enquiry channels, ensuring timely and accurate responses.
• Collect and relay visitor feedback, contributing to service improvement initiatives and operational refinements

Education

ITE or Diploma in Tourism

Job description

Singapore Discovery Centre is seeking a Guest Experience Ambassador for a 2-year renewable/convertible contract. You will engage visitors, deliver informative narrations, manage ticketing, retail and exhibitions, and ensure guest safety.

Reporting to the Executive for Guest Experience, you will handle inquiries, guide tours of galleries and travelling exhibitions, and contribute to service improvements while maintaining daily cash handling procedures.