Premium Front Office & Hospitality Operations Lead

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 45,000 - 56,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking an experienced Front Office & Operations Manager to oversee daily operations, hospitality services, facilities management and events at our site office in Raffles Place.

You will ensure the smooth running of the lounge and office, deliver a premium guest experience, manage vendors and AV for events, and coordinate with stakeholders to maintain high service standards.

Qualifications

• Bachelor’s degree or diploma with relevant experience.
• 5+ years in hospitality, facilities, or lounge operations.
• Experience managing front-office teams, vendors, contractors and service providers.
• Experience planning corporate events, including logistics and AV coordination.
• Able to obtain quotations and monitor operational expenditure.
• Able to work Saturdays when events are scheduled.

Responsibilities

• Oversee daily office operation and presentation of the office.
• Manage hospitality services including F&B arrangements, scenting and indoor plants.
• Manage luxury lounge operators and service partners/brands.
• Collaborate with stakeholders for seamless lounge operations.
• Provide reception relief coverage when required.
• Manage vendors for cleaning, hygiene, pest control, security and plant maintenance.
• Oversee events and AV support, including venue setup and coordination.
• Attend Saturday events when needed.
• Plan staggered work schedules for the reception team.
• Maintain SOPs and service protocols.
• Ensure compliance with operating standards.
• Track lounge utilisation and operating costs.
• Prepare monthly utilisation and expense reports.

Skills

Front office management

Facilities management

Event planning

Vendor management

Team leadership

Education

Bachelor’s degree or equivalent

Diploma with 8+ years experience

Tools

AV equipment management

Job description

PERSOL SINGAPORE PTE. LTD. is seeking an experienced Front Office & Operations Manager to oversee daily operations, hospitality services, facilities management and events at our site office in Raffles Place.

You will ensure the smooth running of the lounge and office, deliver a premium guest experience, manage vendors and AV for events, and coordinate with stakeholders to maintain high service standards.