Guest Experience Executive

NEW PARK PROPERTY PTE. LTD.; Singapore; On-site; SGD 45,000 - 67,000; Full time

Job summary

NEW PARK PROPERTY PTE. LTD. in Singapore is seeking a Guest Experience Executive to oversee the daily operations of the Executive Club Lounge, ensuring the highest level of hospitality and service for guests.

Duty includes leading F&B and concierge services, coordinating with other departments, and creating a memorable guest journey throughout the stay, drawing on luxury hospitality experience and strong English communication with a second language.

Qualifications

• Minimum 'O' level qualification.
• Diploma or Degree in hospitality or related field preferred.
• Minimum 2 years in luxury hotel with at least 1 year in a supervisory role.
• Excellent written and spoken English; able to communicate in a second language.
• Knowledge of Opera (PMS).

Responsibilities

• Oversee daily operations of the Executive Club Lounge.
• Ensure hospitality standards and guest satisfaction.
• Deliver F&B and concierge services.
• Create a memorable guest experience throughout the stay.

Skills

English fluency

Second language communication

Staff rostering

Room assignment

Training coaching

Time management

Problem solving

Education

O level

Diploma or Degree in Hospitality

Tools

Opera PMS

Job description

The Guest Experience Executive is responsible for the daily operations of the Executive Club Lounge, ensures that the highest level of hospitality, delivering F&B services, Concierge services and creating an experience throughout guest stay.

Knowledge and Experience

• Minimum 'O' level qualification
• Diploma or Degree from preferably hospitality or related field preferred
• Minimum 2 years relevant experience in luxury hotel with at least 1 year at a supervisory level
• Excellent written and communication skills in English and ability to communicate in a second language
• Good technical knowledge of Heart of House and Guest Services Operations
• Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training, and coaching
• Effective multi-tasking and time management skills
• Knowledge and experience in problem solving
• Has knowledge of Opera (PMS)

Competencies

• Possess strong interpersonal skills.
• Understand and addresses guests and/or colleagues needs.
• Train and motivate colleagues.
• Create and maintain a cohesive environment for the team.
• Focus on service with an eye for detail and an approachable attitude.
• Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment.
• Prioritise and organize work assignments and delegates work effectively.
• Self-motivated and show good initiative in a dynamic environment.
• Ensure security and confidentiality of guest and hotel information.
• Possess good computer and property management system skills
• Embrace and responds to change effectively