Guest Relations Executive

NUVE CITY PTE. LTD.; Singapore; On-site; SGD 22,000 - 29,000; Full time

Job summary

NuVe Group in Singapore seeks a guest services associate to satisfy guests' needs by attending to enquiries and delivering solutions with friendly service. You will manage check-ins/outs, reservations, and respond to guest requests to ensure a smooth, memorable stay.

Collaborate with housekeeping and maintenance, handle email enquiries, and help maintain accurate booking records. Entry-level hospitality education is preferred; candidate should be eager to learn and provide outstanding guest

Qualifications

• Education in Hospitality/Hotel Management is preferred.
• Entry-level specialization in Hotel/Hospitality fields is a plus.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Enter and update reservations accurately and promptly.
• Respond to guest enquiries and provide clear information and solutions.
• Attend to customer needs to ensure a positive guest experience.
• Follow up on email enquiries to maintain communication with guests.
• Collaborate with Housekeeping and Maintenance to coordinate guest services.
• Complete assigned duties to support hotel operations.

Skills

Guest service

Communication

Problem solving

Team collaboration

Education

Hospitality education (Higher Secondary / Pre-U / College)

Job description

Company Overview

NuVe Group is a collection of curated hotels that provide an iconic lifestyle hospitality for modern travelers, allowing guests to be a part of the local culture and community.

Job Summary

Responsible in satisfying hotel guests' needs through attending to their enquiries and providing solutions and good customer service.

Responsibilities

• Process guest check-ins and check-outs efficiently to ensure smooth arrivals and departures
• Enter and update all reservations accurately and promptly to maintain up-to-date booking records
• Respond to guest enquiries and complaints by providing clear information and effective solutions to enhance guest satisfaction
• Attend to customer needs proactively to ensure a positive and memorable guest experience
• Follow up on email enquiries promptly to maintain effective communication with guests
• Collaborate closely with Housekeeping and Maintenance teams to coordinate guest services and resolve issues quickly
• Complete assigned duties and responsibilities reliably to support hotel operations

Preferred competencies and qualifications

• Possess Higher Secondary/Pre-U/A level/College education in Hospitality, Tourism, Hotel Management, or equivalent
• Entry-level specialization in Hotel Management, Tourism Services, or related fields is preferred