Guest Experience Host — Front Desk & VIP Services

Nanyang Technological University Singapore; Singapore; On-site; SGD 25,668 - 35,712; Full time

Job summary

Nanyang Executive Centre (NEC) at NTU is seeking a proactive Guest Service Officer to welcome guests and deliver personalised service throughout their stay. You will support front desk operations, orientate guests, and ensure NEC's hospitality standards are upheld.

Responsibilities include assisting with check-in/check-out, coordinating VIP arrivals, handling special requests, and maintaining a welcoming lobby environment. Prior hospitality experience and good communication skills are essential.

Qualifications

• Nitec/Higher Nitec/Diploma in Hotel Management or relevant discipline.
• Experience in the hospitality industry with a minimum of 1 year in a similar capacity.
• Good spoken and written communication skills.
• Professional disposition: well-groomed with strong interpersonal skills.
• Proactive and prompt in meeting guests' requests and needs.

Responsibilities

• Greet and provide a warm welcome to arriving guests and ensure a superb first impression.
• Assist with check-in/check-out and coordinate VIP arrivals/departures per SOPs.
• Provide room orientation and introduce NEC facilities to guests.
• Coordinate and fulfill guests' special requests for a personalized experience.
• Collate and document guest feedback into the Property Management System.
• Maintain a neat and clean lobby and guest-facing areas at all times.
• Respond promptly to guests' requests and redirect to appropriate departments if needed.
• Listen to guests' concerns and resolve issues in a timely manner.
• Be knowledgeable about NTU/NEC facilities and local attractions, and share accurate information.
• Perform any other duties as assigned by the Duty Manager/Front Office Manager.

Skills

Communication skills

Interpersonal skills

Proactive attitude

Guest service

Education

Nitec/Higher Nitec/Diploma in Hotel Management

Job description

Nanyang Executive Centre (NEC) at NTU is seeking a proactive Guest Service Officer to welcome guests and deliver personalised service throughout their stay. You will support front desk operations, orientate guests, and ensure NEC's hospitality standards are upheld.

Responsibilities include assisting with check-in/check-out, coordinating VIP arrivals, handling special requests, and maintaining a welcoming lobby environment. Prior hospitality experience and good communication skills are essential.