Guest Experience Specialist - Front Desk Hospitality

Nanyang Technological University; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Nanyang Executive Centre (NEC) at NTU is seeking a Guest Service Officer to welcome guests and support front desk operations on-site at NTU, Singapore. You will orientate guests, anticipate needs, and ensure a consistently high level of hospitality throughout each stay.

Responsibilities include assisting with check-in/check-out, coordinating VIP arrivals, providing NEC facility information, handling special requests, and logging guest feedback in the system.

Qualifications

• Formal hospitality qualification is required or equivalent.
• Minimum 1 year of hospitality experience.
• Good verbal and written communication abilities.

Responsibilities

• Greet guests warmly to create a positive first impression.
• Assist with check-in/check-out and coordinate VIP arrivals.
• Provide room orientation and explain NEC facilities.
• Handle guest requests and coordinate with departments as needed.
• Record guest feedback in the Property Management System.
• Maintain a neat lobby and guest-facing areas; respond promptly to needs.
• Refer requests outside scope to the appropriate department.

Skills

Guest service

Communication skills

Proactive

Interpersonal skills

Customer focus

Education

Nitec/Higher Nitec/Diploma in Hotel Management

Tools

Property Management System (PMS)

Job description

Nanyang Executive Centre (NEC) at NTU is seeking a Guest Service Officer to welcome guests and support front desk operations on-site at NTU, Singapore. You will orientate guests, anticipate needs, and ensure a consistently high level of hospitality throughout each stay.

Responsibilities include assisting with check-in/check-out, coordinating VIP arrivals, providing NEC facility information, handling special requests, and logging guest feedback in the system.