Front Office Guest Services Specialist — Growth & Perks

JEN by Shangri-La; Singapore; On-site; SGD 27,000 - 40,000; Full time

Benefits offered by this job

Career Development Opportunities

Duty Meals and Flexible benefits

Complimentary Room Nights

Discounted Room and Dining Rates

Job summary

JEN by Shangri-La Singapore is seeking a Front Office Associate to welcome guests, anticipate needs and deliver warm, efficient service at the check-in desk. You will greet, assist and resolve guest inquiries with courtesy while maintaining a polished, professional appearance.

You will collaborate with teams to ensure smooth guest experiences, handle requests with a can-do attitude, and adapt to shift work, weekends, and holidays while upholding the brand's hospitality standards.

Qualifications

• A warm, welcoming demeanor with a guest-first attitude.
• Strong communication and listening skills.
• Ability to build rapport and handle guest requests gracefully.
• Ability to work in a fast-paced hotel environment and remain calm.
• Able to work on shift, weekends and public holidays.
• Proactive and customer-centric approach to service.

Responsibilities

• Provide a best-fit solution to fulfil the customer needs.
• Ensure smooth efficient guest services at all times.
• Assist in enhancing the guest satisfaction scores of the hotel.

Skills

Interpersonal skills

Guest service mindset

Problem solving

Job description

JEN by Shangri-La Singapore is seeking a Front Office Associate to welcome guests, anticipate needs and deliver warm, efficient service at the check-in desk. You will greet, assist and resolve guest inquiries with courtesy while maintaining a polished, professional appearance.

You will collaborate with teams to ensure smooth guest experiences, handle requests with a can-do attitude, and adapt to shift work, weekends, and holidays while upholding the brand's hospitality standards.