Guest Experience Captain: Lead Service & Delight Guests

The Lo & Behold Group; Singapore; On-site; SGD 31,000 - 50,000; Full time

Benefits offered by this job

Partnership programme

Medical insurance

Dining discounts

Milestone celebrations

Long-service sabbaticals

Job summary

The Lo and Behold Group is seeking to elevate guest experiences across its venues. This role focuses on building lasting relationships with guests, accurately describing the menu, and identifying opportunities to delight through up-selling and proactive service.

You will contribute to a culture that values thoughtful hospitality, continuous learning, and high standards, while supporting a dynamic team dedicated to memorable dining experiences.

Responsibilities

• Building and maintaining relationships with guests
• Order taking and menu descriptions
• Up-selling products based on product knowledge
• Ensuring guest satisfaction by being proactive in service operations
• Improving procedures and systems

Job description

The Lo and Behold Group is seeking to elevate guest experiences across its venues. This role focuses on building lasting relationships with guests, accurately describing the menu, and identifying opportunities to delight through up-selling and proactive service.

You will contribute to a culture that values thoughtful hospitality, continuous learning, and high standards, while supporting a dynamic team dedicated to memorable dining experiences.