Guest Experience Associate — Restaurant Service

R E & S ENTERPRISES PTE LTD; Singapore; On-site; SGD 17,000 - 25,000; Full time

Job summary

RE&S Enterprises Pte Ltd is seeking individuals to carry out restaurant operations independently and as part of a dependable team, following SOPs to ensure smooth service, quality food, safety, and customer satisfaction.

As a restaurant crew member, you may take on roles such as greeter, runner, bartender or cashier, prepare the dining area for daily service, handle cash transactions, serve drinks and desserts, and help maintain hygiene and safety standards.

Responsibilities

• Execute assigned restaurant roles (e.g., greeter, runner, bartender, cashier) following SOPs to ensure consistent service delivery
• Prepare the restaurant for daily service by checking food availability, special menus, guest reservations, service area setup, cash registers, and payment machines
• Serve customers attentively to meet their needs and enhance their dining experience
• Manage cash transactions accurately and securely according to procedures
• Prepare and serve drinks, beverages, and dessert items following quality standards
• Address customer complaints promptly and escalated unresolved issues to supervisors as per guidelines
• Identify and report potential service, food quality, or cleanliness issues and recommend improvements
• Comply with SOPs and safety requirements to maintain operational standards
• Inspect and clean utensils and restaurant areas to uphold hygiene and safety standards
• Identify and report unsafe or non-compliant conditions related to personal and food safety
• Communicate clearly and audibly while collaborating effectively as a reliable team member

Job description

RE&S Enterprises Pte Ltd is seeking individuals to carry out restaurant operations independently and as part of a dependable team, following SOPs to ensure smooth service, quality food, safety, and customer satisfaction.

As a restaurant crew member, you may take on roles such as greeter, runner, bartender or cashier, prepare the dining area for daily service, handle cash transactions, serve drinks and desserts, and help maintain hygiene and safety standards.