Guest Experience Associate - Front Desk & Concierge

IBIS SINGAPORE ON BENCOOLEN; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

IBIS Singapore on Bencoolen is seeking a Guest Service Agent to support the Front Office and ensure a warm, welcoming guest experience during every stay.

You will greet guests on arrival and departure, answer inquiries, and provide information on hotel facilities and local attractions. The role includes upselling services and maintaining service standards across shifts, including weekends and holidays.

Qualifications

• Diploma or Bachelor's Degree in Hospitality, Hotel Management, Tourism, or related field.

Responsibilities

• Assist in the day-to-day front office operations on duty.
• Welcome guests and handle arrivals/departures professionally.
• Answer guest queries and provide hotel information.
• Promote hotel services and Accor products to guests.
• Upsell hotel services and contribute to profitability.

Skills

Communication skills

Customer service

Teamwork

Willingness to learn

Education

Diploma or Bachelor's Degree in Hospitality

Job description

IBIS Singapore on Bencoolen is seeking a Guest Service Agent to support the Front Office and ensure a warm, welcoming guest experience during every stay.

You will greet guests on arrival and departure, answer inquiries, and provide information on hotel facilities and local attractions. The role includes upselling services and maintaining service standards across shifts, including weekends and holidays.