Guest Service Concierge - Front Desk

business edge personnel services pte ltd; Singapore; On-site; SGD 31,000 - 36,000; Full time

Job summary

Business Edge Personnel Services Pte Ltd in Town area, Singapore, is seeking a front desk associate to provide friendly and efficient service to guests. You will handle inquiries, reservations, and cashier duties while maintaining professional appearance and helpful guidance on local attractions and hotel facilities.

The role requires relevant front desk experience and involves 5 days per week with rotating shifts (7am–4:30pm, 1pm–10:30pm, 10pm–7:30am).

Qualifications

• Relevant front desk experience

Responsibilities

• Work closely with the Assistant Manager to provide friendly and helpful service to guests.
• Handle guests’ questions, requests, and complaints politely and efficiently.
• Answer all telephone calls promptly, ideally within three rings.
• Handle cashier duties and follow the hotel’s rules and procedures.
• Maintain good relationships with guests and always be welcoming and professional.
• Know the different room types, prices, and availability, and promote room upgrades when appropriate.
• Take responsibility for solving guest problems and complaints. Inform the supervisor when further action is needed and complete reports when necessary.
• Follow all guest room security, emergency, and fire safety procedures. Encourage guests to use the hotel’s safe deposit boxes.
• Be familiar with the hotel’s facilities, events, and nearby attractions so you can provide accurate information to guests.
• Communicate professionally and work well with other hotel staff.
• Maintain a neat and professional appearance and keep the work area clean and tidy.

Job description

Business Edge Personnel Services Pte Ltd in Town area, Singapore, is seeking a front desk associate to provide friendly and efficient service to guests. You will handle inquiries, reservations, and cashier duties while maintaining professional appearance and helpful guidance on local attractions and hotel facilities.

The role requires relevant front desk experience and involves 5 days per week with rotating shifts (7am–4:30pm, 1pm–10:30pm, 10pm–7:30am).