Guest Experience Associate - Food & Beverage

FOC Sentosa; Singapore; On-site; SGD 17,000 - 25,000; Full time

Job summary

FOC Sentosa in Singapore is seeking a guest-focused hospitality team member to greet guests warmly, assist with table reservations and seating, and ensure timely service of food and beverages while upholding menu knowledge and presentation standards.

The role requires attentiveness to guest needs, clear communication of dietary requirements to the kitchen, and maintaining cleanliness and order throughout the shift, contributing to a welcoming dining experience at events.

Responsibilities

• Always greet and welcome guests promptly in a warm and friendly manner.
• Always thank and give fond farewell to guests conveying anticipation for their next visit.
• Assist guest with table reservation.
• Assist guest while seating.
• Ensure guest are serviced within specified time.
• Has a good knowledge of menu and presentation standards.
• Able to answer any questions regarding menu and assist with menu selections.
• Able to anticipate any unexpected guest need and reacts promptly and tactfully.
• Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
• Serve food courses and beverages to guests.
• Set tables according to type of event and service standards.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Check with guests to ensure satisfaction with each food course and beverages.
• Responsible for clearing, collecting and returning food and beverage items to proper area.
• Maintain cleanliness of work areas, china, glass, etc. throughout the shift.

Job description

FOC Sentosa in Singapore is seeking a guest-focused hospitality team member to greet guests warmly, assist with table reservations and seating, and ensure timely service of food and beverages while upholding menu knowledge and presentation standards.

The role requires attentiveness to guest needs, clear communication of dietary requirements to the kitchen, and maintaining cleanliness and order throughout the shift, contributing to a welcoming dining experience at events.