Guest Experience Specialist - Front of House

ESTUARY F&B PTE. LTD.; Singapore; On-site; SGD 22,000 - 33,000; Full time

Job summary

ESTUARY F&B PTE. LTD. is seeking a Front of House (FOH) team member in Singapore to warmly greet guests, manage reservations and seating, take orders, serve food and beverages, and handle payments with attentiveness to guest satisfaction.

The role emphasizes maintaining a welcoming ambience and professional service throughout dining operations. The ideal candidate will accurately record orders, communicate dietary needs, and ensure correct billing while keeping the dining area tidy and inviting

Qualifications

• Greeting and Seating Guests: Welcome customers, manage reservations and waitlists, escort to tables and provide menus.
• Taking Orders: Record food and beverage orders, suggest menu items, answer questions, communicate dietary restrictions.
• Serving Food and Drinks: Deliver orders promptly, monitor satisfaction, respond to requests, handle complaints professionally.
• Handling Payments: Process payments via cash/card/POS, issue receipts, ensure accurate billing and closings.
• Maintaining Cleanliness and Ambience: Keep tables and dining area tidy, refill condiments, maintain pleasant dining environment.

Responsibilities

• Greeting and Seating Guests: Warmly welcome customers as they enter; Manage reservations and waitlists; Escort guests to their tables and provide menus.
• Taking Orders: Accurately record food and beverage orders; Provide menu recommendations and answer questions; Ensure dietary restrictions or allergies are communicated properly.
• Serving Food and Drinks: Deliver orders promptly and correctly; Monitor guest satisfaction and respond to requests; Handle complaints or issues with professionalism.
• Handling Payments: Process payments via cash, card, or POS systems; Issue receipts , ensure correct billing and closings.
• Maintaining Cleanliness and Ambience: Keep tables and dining area tidy; Refill condiments …

Job description

ESTUARY F&B PTE. LTD. is seeking a Front of House (FOH) team member in Singapore to warmly greet guests, manage reservations and seating, take orders, serve food and beverages, and handle payments with attentiveness to guest satisfaction.

The role emphasizes maintaining a welcoming ambience and professional service throughout dining operations. The ideal candidate will accurately record orders, communicate dietary needs, and ensure correct billing while keeping the dining area tidy and inviting