Guest Experience and Operations Supervisor

BYJ RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 48,000 - 68,000; Full time

Job summary

BYJ RECRUITMENT PTE. LTD. seeks a capable on-site supervisor to manage daily operations, supervise service staff, and ensure service standards. You will handle guest complaints, de-escalate conflicts, and coordinate with reception, bar and security to maintain smooth service flow.

The role requires leadership, 3+ years in a supervisory capacity, and the ability to work night shifts, weekends, and public holidays. Basic computer skills for attendance/records will be needed.

Qualifications

• 3+ years experience as supervisor or senior staff.
• Strong communication skills; calm handling of guest conflicts and emergencies.
• Can work night shifts, weekends and public holidays.
• Basic computer skills for attendance and record keeping.
• Proven leadership to guide service team and enforce venue rules.

Responsibilities

• Manage daily on-site operations and supervise service staff; allocate floor work and monitor standards.
• Receive and resolve guest complaints; handle special requests and de-escalate conflicts on site.
• Arrange and check room conditions before guest arrival: cleanliness, audio equipment, lighting and supplies.
• Monitor venue safety: fire safety, alcohol serving rules, house discipline; prevent disturbances and safety risks.
• Assist in staff shift planning; provide on-the-job guidance; track attendance and performance.
• Co-operate with reception, bar and security to ensure smooth service flow.
• Check inventory of drinks and disposables; report shortages for replenishment.
• Report daily operation issues to management; record special incidents.

Skills

Guest conflicts handling

Communication

Leadership

Night shift

Job description

BYJ RECRUITMENT PTE. LTD. seeks a capable on-site supervisor to manage daily operations, supervise service staff, and ensure service standards. You will handle guest complaints, de-escalate conflicts, and coordinate with reception, bar and security to maintain smooth service flow.

The role requires leadership, 3+ years in a supervisory capacity, and the ability to work night shifts, weekends, and public holidays. Basic computer skills for attendance/records will be needed.