Guest Experience Ambassador (Concierge)

HH PROPERTIES PTE. LTD.; Singapore; On-site; SGD 18,000 - 24,000; Full time

Job summary

HH PROPERTIES PTE. LTD. is seeking a Bell Service Attendant to provide courteous, efficient service at the Bell Counter. You will assist guests with check-in/out procedures, transport luggage, welcome guests at the entrance, and maintain lobby tidiness according to hotel standards.

You will coordinate guest transportation, handle mails/newspapers, obtain feedback, and ensure guests leave with a positive lasting impression of the hotel.

Qualifications

• Thorough familiarity with bell service procedures and hotel standards.
• Able to recognize guest problems early and aim for zero complaints.
• Good teamwork with Housekeeping and Front Office.

Responsibilities

• Be acquainted with check-in and check-out procedures.
• Transport guests’ luggage to/from rooms promptly and safely.
• Welcome guests at the entrance per hotel standards.
• Keep lobby clean and report defects.
• Coordinate guest transportation with limousine vendors or taxis.
• Load/unload luggage from vehicles and assist guests entering/leaving the hotel.
• Coordinate ordering, receiving and delivery of newspapers and magazines.
• Handle incoming/outgoing mails as required.
• Engage with guests to obtain feedback.
• Bid fond farewell to guests leaving a lasting impression.

Skills

Guest Satisfaction

Luggage Handling

Coordination

Welcome/Farewell

Transportation Coordination

Job description

JOB PURPOSE:

Serving guests at the Bell Counter while providing the highest level of service possible in an efficient, courteous and professional manner and adhering to the guidelines and procedures. Must be thoroughly familiar with Bell Service procedures as well as with related Operational Standards. He/she recognizes arising guest problems and complaints early enough to satisfy the guest as early as possible to reach the target of “zero complaints”.

• Co-operation with hotel’s Housekeeping and Front Office


• Awareness of outside activities/recreation etc.

The following duties within frame of work:

1. Guest Satisfaction

2. Co-ordination of Information

3. Personalized Welcome/Farewell

PRINCIPLE ACCOUNTABILITIES:

1. Be acquainted with checking in and checking out procedures.

2. Transport all guests’ luggage to and from guest rooms promptly and efficiently; handle all luggage with care.

3. To welcome guests to the hotel at entrance according to the standards and procedures of the hotel.

4. To check the lobby helping to keep it clean and tidy. To report any defects.

5. Co-ordinates guest’s transportation requirements with limousine vendor or taxis and takes corrective action in the event of anticipated problem.

6. To load and unload luggage from vehicles and assist guests entering and leaving the hotel.

7. Co-ordinates the ordering, receiving and delivery of all newspapers and magazines.

8. Handles all incoming and outgoing mails as required.

9. Interacts with guests actively and obtain any feedback from guests

10. Bid fond farewell to guests leaving a lasting impression of the hotel.