Guest Experience Ambassador

SPS UK&I LIMITED SINGAPORE BRANCH

Singapore

On-site

SGD 31,000 - 42,000

Full time

4 days ago

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Job summary

SPS UK&I LIMITED SINGAPORE BRANCH is seeking a personable on-site receptionist to manage visitor flow at Marina Bay Financial Central. You will guide guests, coordinate meeting room arrangements, and assist with VIP events and vendor services during typical business hours.

The role requires excellent communication, punctuality, and the ability to maintain smooth front-desk operations on a Monday to Friday schedule.

Qualifications

Welcoming visitors and directing them to the correct rooms.
Coordinating meeting room bookings and setups.
Liaising with vendors and service providers for events.

Responsibilities

Meet and greet visitors and guide them to appropriate rooms, ensuring welcome script is followed.
Attend inquiries from staff, couriers, and email reminders for deliveries.
Assist management and external guests with beverage service and stewardess coordination.

Skills

Reception

Guest greeting

Meeting room booking

Vendor coordination

Communication skills

Job description

Working Hour: Mon to Fri (8am to 6pm)

Working Location: Marina Bay Financial Central

Job Description:

To meet and greet visitors, lead them to appropriate room and do welcome script (covering use of meeting room system, restrooms, fire exits, etc)
To attend enquires from staff/ courier services and receiving mails (recording & send email reminders)
To offer the management staff / external guests the choice of beverages available and assist to serve / arrange stewardess to serve accordingly.
To check on meeting room set up standards, floral arrangements, and report facility faults
To provide accurate directions on meeting venues and office locations of various units (must know all facilities, locations, and operating hours)
To have a list of amenities and facilities in the neighboring area of CBD including operating hours, telephone numbers, etc
To assist in the booking of executive meeting rooms
To provide taxi booking services
To have emergency guest amenities such as sewing kit, first aid kit, stationery, umbrellas
To receive feedback from guests or staff on facilities and services
To assist in overseeing events or VIP meetings at executive conference suite
To coordinate and manage vendors / caterers onsite providing services to the VIP / executive events
To assist managing rooms and submit reports on weekly release
To assist in handling common & executive meeting room enquiries by phone / email / Teams
To manage common meeting room bookings:
To call meeting room user 15 minutes prior to booked period to reconfirm
To call meeting room user for rooms left unused 15 minutes after booked period and update the system if no-show, followed by email to remind user on guidelines
To send reminders email to users
To oversee reconfiguration of meeting room set up
To prepare weekly schedules for stewardesses / technicians