Guest Relation/ Butler

RECRUITPEDIA PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

RECRUITPEDIA PTE. LTD. is recruiting for a Guest Relation/Butler to join a multinational Facilities Management team in Central Singapore. The role focuses on greeting guests, VIP handling and delivering exceptional service in a corporate lounge and events setting.

The successful candidate will manage arrivals, attend to general enquiries, coordinate with housekeeping, and ensure AV and room setups are ready for meetings and events in a fast-paced environment.

Qualifications

• Experience in hospitality or guest relations.
• Ability to handle VIP guests with discretion and tact.
• Strong communication and problem-solving skills.

Responsibilities

• Welcome and escort guests to reserved seats in a courteous, prompt manner.
• Identify VIPs and special guests from daily arrival lists.
• Oversee arrival/departure of VIPs to ensure a seamless experience.
• Assist customers with general enquiries and service-related matters.
• Provide proactive and high-quality service to meet expectations.
• Prepare and serve beverages per established standards.
• Ensure food/beverage safety and labeling compliance.
• Coordinate with Housekeeping for a clean lounge environment.
• Set up/dismantle event spaces and ensure AV readiness.

Tools

AV equipment operation

Job description

Our client is a multinational company in the Facilities Management industry. Due to their current expansion plan, they are looking for an Guest Relation/ Butler to join their Facilities Management team, in hopes of developing the current high performing team. They are located in the Central - easily accessible.

Job Description:

• Welcome and greet customers in a courteous, professional and prompt manner, ensuring they are properly escorted to their reserved seats.
• Review daily arrival lists and identify VIP guests and customers with special requests.
• Coordinate and oversee the arrival and departure of VIP and special guests, ensuring a seamless experience.
• Provide attentive assistance to customers with general enquiries, requests and service-related matters.
• Anticipate customer needs and respond promptly with a strong sense of urgency and service excellence.
• Deliver consistently high-quality service while meeting and exceeding customer expectations.
• Prepare and serve hot and cold beverages in accordance with established standards.
• Ensure all beverage recipes, preparation procedures and service guidelines are strictly followed.
• Ensure food items are properly labelled, dated, stored and refrigerated in accordance with hygiene and safety standards.
• Provide personalised, attentive and above-and-beyond service to create a memorable customer experience.
• Handle and resolve customer requests, feedback and service issues professionally, escalating matters to the relevant departments when required.
• Maintain accurate records of customer incidents, feedback and service interactions for future reference.
• Liaise closely with Housekeeping and cleaning teams to maintain a clean, organised and presentable lounge environment.
• Set up and dismantle event spaces, ensuring all areas are properly prepared before and after events.
• Ensure meeting rooms and event spaces are fully operational and user-ready, including AV equipment, cables, chairs, remote controls, whiteboard markers and other required facilities.
• Perform first-line troubleshooting for room setup and AV-related issues during events, coordinating with the relevant technical teams when necessary.

We regret that only shortlisted candidate will be notified.