Growth Manager

Merkle Singapore; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Merkle Singapore seeks a driven business development professional to win new CRM, digital transformation and customer experience opportunities across Southeast Asia, with a focus on Singapore. You will manage conversations from first contact to signed deals.

You will collaborate with delivery and strategy teams on proposals, shape go-to-market plans for evolving verticals, and maintain CRM records to ensure clean pipeline data.

Qualifications

• 4–6 years of experience in B2B business development.
• Experience in digital, CRM, SaaS or consulting is a plus.
• Strong commercial awareness and ability to communicate value propositions clearly.
• Excellent communication and storytelling skills.
• Highly organized and proactive with multitasking.
• Entrepreneurial mindset focused on customer success.

Responsibilities

• Identify and drive new business opportunities in CRM, digital transformation, and customer experience within BFSI, Travel & Hospitality, Retail and other verticals.
• Engage with prospects to understand their business challenges and goals.
• Manage parts of the business development process—from lead generation to deal support to deal completion.
• Collaborate with cross-functional teams to prepare proposals and pitch materials.
• Maintain accurate records of sales activities, pipelines, client data and opportunity management in CRM software.
• Support strategic growth initiatives in SEA, with a focus on Merkle’s presence in Singapore.
• Contribute to go-to-market strategies for emerging verticals and whitespace opportunities.
• Track market trends, competitor activity, and client needs to inform growth plans.
• Represent Merkle at industry events and networking opportunities as needed.

Skills

B2B sales

growth strategy

solution sales

CRM

SaaS

consulting

Tools

CRM software

Job description

Merkle is a leading data-driven customer experience management (CXM) company, helping brands deliver personalized experiences across platforms and devices. For over 30 years, Fortune 1000 companies and top nonprofits have partnered with Merkle to get the most value from their customer portfolios. Our expertise in data, technology, and analytics drives insights that power hyper-personalized marketing strategies. With strengths in performance media, customer experience, CRM, loyalty, and enterprise marketing technology, we help our clients achieve better marketing results and competitive advantage. Merkle is headquartered in Columbia, Maryland, and has 50+ offices globally. Merkle is a dentsu company.

Role Overview

This person brings in new business for Merkle in Singapore and helps shape its growth in Southeast Asia. They find opportunities in CRM, digital transformation and customer experience, mainly across BFSI, Travel & Hospitality and Retail, then carry them from first conversation through to a signed deal, working with delivery and strategy teams on proposals along the way. They also feed market and competitor insight into the go-to-market plan for newer verticals.

Key Responsibilities

• Identify and drive new business opportunities in CRM, digital transformation, and customer experience within BFSI, Travel & Hospitality, Retail and other verticals.
• Engage with prospects to understand their business challenges and goals.
• Manage parts of the business development process—from lead generation to deal support to deal completion.
• Collaborate with cross-functional teams to prepare proposals and pitch materials.
• Maintain accurate records of sales activities, pipelines, client data and opportunity management in CRM software.
• Support strategic growth initiatives in SEA, with a focus on Merkle’s presence in Singapore.
• Contribute to go-to-market strategies for emerging verticals and whitespace opportunities.
• Track market trends, competitor activity, and client needs to inform growth plans.
• Represent Merkle at industry events and networking opportunities as needed.

A Bit About You

• 4–6 years of experience in B2B business development, growth strategy, or solution sales—experience in digital, CRM, SaaS, or consulting is a plus.
• Demonstrated ability to support client engagements and contribute to winning opportunities.
• Good commercial awareness and ability to communicate value propositions clearly.
• Strong communication and storytelling skills, with a collaborative mindset.
• Highly organized, proactive, and able to manage multiple tasks.
• Curious, entrepreneurial, and passionate about innovation and customer success.

Inclusion and Diversity

We’re proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won’t define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That’s what we care about.

So, whether you’re joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.

Keeping connected

Please visit our website to learn more and connect with us: https://www.dentsu.com