Growth Leader for Music Center Network

Aureus Academy; Singapore; On-site; SGD 66,960 - 89,280; Full time

Benefits offered by this job

Salary range 6,000–8,000 SGD

Medical & Insurance

Annual leaves & sick leaves

In‑House Learning & Training

Career development opportunities

Complimentary music lessons

Vibrant company culture

IT devices & software provided

Job summary

Aureus Group in Singapore is seeking a Divisional Head of Growth to design scalable sales strategies that drive centre growth. You will coordinate cross‑departmental initiatives, train and mentor staff, and champion customer satisfaction and staff welfare across Aureus centres.

Join a fast-growing music education group renowned for its industry impact. The role involves leading sales, training programs, and enhancing customer experiences while aligning with Aureus values and a 5‑star service

Qualifications

• Minimum 5 years of experience in both management and the retail industry.
• Proven ability to cultivate and maintain a positive divisional culture within previous work experience.
• Flexible and available to work on weekends.
• Track record of successful sales leadership, demonstrating the ability to drive and achieve sales targets.
• Strategic mindset and ability to think critically in various sales situations.
• Strong verbal and written communication skills essential for effective collaboration and leadership.
• Customer‑centric approach in work, prioritising customer satisfaction and engagement.
• Strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.

Responsibilities

• Performance Enhancement and Feedback – Regularly evaluate the team’s performance in providing excellent service, effective customer communication, sales proficiency, and customer experiences.
• Onboarding Training – Deliver a thorough onboarding program for new team members, focusing on customer service, sales practices, centre etiquette, and Aureus values.
• Training and Mentorship – Retraining and mentoring programs for under‑performing members, ensuring effective on‑the‑job mentoring.
• Utilisation Optimisation – Improve front desk efficiency during non‑peak hours for higher product knowledge and communication skills.
• Enhance Centre Experience – Oversee maintenance to ensure a 5‑star level working environment.
• Sales and Growth – Lead daily outbound calls, meet monthly targets, and manage follow‑ups and inquiries.
• Roster and Schedule – Manage staffing and leave approvals to maintain business continuity.
• Workplace Culture – Promote positive culture, morale boosting, and staff welfare events.
• Customer Relationship Management – Strengthen CRM to improve lifetime customer value and retention.
• Communication and Transparency – Maintain aligned communications and regular updates across teams.
• Aureus Curriculum System – Ensure full adoption of the Enigma system per directives.
• Documentation and Reporting – Track evaluations and improvement plans.
• Ad‑Hoc – Take on additional duties as needed.

Skills

Sales leadership

Management

Retail experience

Verbal communication

Written communication

Strategic thinking

Customer-centric

Compliance

Job description

Aureus Group in Singapore is seeking a Divisional Head of Growth to design scalable sales strategies that drive centre growth. You will coordinate cross‑departmental initiatives, train and mentor staff, and champion customer satisfaction and staff welfare across Aureus centres.

Join a fast-growing music education group renowned for its industry impact. The role involves leading sales, training programs, and enhancing customer experiences while aligning with Aureus values and a 5‑star service