Growth & Guest Relations Lead

Resorts World Sentosa; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Resorts World Sentosa in Singapore is seeking a guest relations and marketing support professional to identify market segments and nurture guest interactions. You will manage telemarketing initiatives and coordinate in-house activities to drive acquisition and retention.

The role requires a degree or diploma in business and the ability to work rotating shifts, including weekends and public holidays. You will handle guest inquiries with professionalism and maintain compliance with company

Qualifications

• Minimum 21 years of age as per regulatory requirements.
• Degree or Diploma in Business or related field.
• Willing to work rotating shifts, including weekends and public holidays.

Responsibilities

• Identify and develop potential market segments and players to achieve acquisition and retention targets.
• Maintain and strengthen guest relationships via telemarketing and organizing in-house activities.
• Keep abreast of all in-house programs, promotions, and events to provide accurate information to guests.
• Hosting of guests, understanding and attending to their needs, and gathering feedback to ensure hospitality and service excellence.
• Management of credit lines and collection

Skills

Market segmentation

Guest relationship management

Customer service

Education

Degree / Diploma in Business or related field

Job description

Resorts World Sentosa in Singapore is seeking a guest relations and marketing support professional to identify market segments and nurture guest interactions. You will manage telemarketing initiatives and coordinate in-house activities to drive acquisition and retention.

The role requires a degree or diploma in business and the ability to work rotating shifts, including weekends and public holidays. You will handle guest inquiries with professionalism and maintain compliance with company