Growth-Driven Account Manager - Restaurant Partnerships

FOODPANDA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Birthday leave

Work anniversary leave

Tasty Thursdays

Job summary

FOODPANDA SINGAPORE PTE. LTD. is seeking a commercially driven Key Account Manager to own a portfolio of restaurant partners, drive sustainable growth and deliver against key KPIs.

You’ll balance strategy with hands-on execution, build trusted relationships and lead commercial discussions to align partner objectives with foodpanda’s growth goals. In this role you’ll translate data into actionable insights, develop practical growth plans, execute campaigns and monitor performance, while

Qualifications

• Typically 4+ years of experience in Account Management, Business Development or a comparable commercial role.
• Experience managing B2B relationships, ideally within food delivery, e-commerce, retail, hospitality, advertising or a related industry.
• Takes ownership, follows through on commitments and holds themselves accountable for results.
• Strong analytical and numerical skills with the ability to interpret commercial performance data and translate insights into practical recommendations.
• Strong communication and negotiation skills.

Responsibilities

• Take independent ownership of a portfolio of restaurant partners, delivering against key commercial KPIs including GMV, advertising revenue and operations.
• Proactively monitor business performance, identify risks and opportunities, and take action to improve results.
• Balance short term commercial delivery with sustainable partner growth.
• Effectively prioritise time and resources across your portfolio to maximise business impact.
• Analyse account performance to understand drivers behind growth, underperformance and changing customer behaviour.
• Translate data into clear commercial insights, recommendations and actionable next steps.
• Identify opportunities to improve order growth, customer acquisition, conversion, advertising investment and partner performance.
• Track the impact of commercial initiatives and adapt your approach based on results.
• Build practical, insight led growth plans for priority accounts and opportunities within your portfolio.
• Work with partners to identify and activate relevant growth levers including promotions, advertising, assortment optimisation and seasonal campaigns.
• Secure partner commitment to commercial initiatives and ensure effective execution.
• Identify opportunities and successful approaches that can be replicated across multiple accounts.
• Develop trusted relationships with restaurant partners, acting as their primary commercial point of contact.
• Understand partners' business objectives, challenges and priorities, tailoring recommendations to their commercial needs.
• Lead commercial discussions and negotiations, balancing partner expectations with foodpanda's growth and profitability objectives.
• Confidently challenge partner thinking, handle objections and influence decisions to achieve mutually beneficial outcomes.
• Take ownership of commercial initiatives from identification through to execution and performance review.
• Proactively identify and resolve recurring operational or commercial challenges impacting account performance.
• Collaborate with internal teams, including Marketing, Operations and Partner Support, to deliver effective solutions.
• Demonstrate sound judgment in resolving issues independently, while escalating material risks or blockers appropriately and in a timely manner.

Skills

Account management

Business development

Commercial thinking

Analytical thinking

Negotiation

Relationship management

Job description

FOODPANDA SINGAPORE PTE. LTD. is seeking a commercially driven Key Account Manager to own a portfolio of restaurant partners, drive sustainable growth and deliver against key KPIs.

You’ll balance strategy with hands-on execution, build trusted relationships and lead commercial discussions to align partner objectives with foodpanda’s growth goals. In this role you’ll translate data into actionable insights, develop practical growth plans, execute campaigns and monitor performance, while