Enterprise Key Account Manager - F&B SaaS Growth

TabSquare.AI; Singapore; On-site; SGD 100,000 - 180,000; Full time

Job summary

TabSquare, part of Delivery Hero, is hiring a Key Account Manager to drive growth across Singapore and Malaysia’s leading restaurant groups. You will manage multi-outlet F&B brands, align commercial outcomes with client success, and unlock revenue opportunities within TabSquare’s ecosystem.

Reporting to the Head of Account Management & Customer Success, you’ll collaborate with Success, Product and Marketing teams to deliver measurable revenue growth and long-term partnerships while maintaining

Qualifications

• 5 - 8 years of experience in B2B account management, key account, or enterprise sales roles - preferably in SaaS, Payments or F&B Tech.
• Proven track record managing multi-location clients and driving retention and upsell.
• Strong commercial acumen, negotiation, and relationship management skills at both CXO and operational levels.
• Experience handling cross-border or regional accounts across Singapore and Malaysia is highly preferred.
• Proficiency with CRM tools (e.g., Salesforce, Pipedrive) and data-driven account planning.
• Strong presentation and communication skills, with the ability to influence stakeholders.
• Self-driven, structured, and comfortable managing complex enterprise relationships with multiple decision-makers.
• Fluency in English required; Mandarin or Bahasa Malaysia proficiency is a plus.

Responsibilities

• Strategic Account Management across Singapore and Malaysia.
• Own end-to-end relationship with key enterprise restaurant groups.
• Serve as main commercial contact for CXOs, digital transformation heads, and operations leaders.
• Conduct regular QBRs to review performance, align on KPIs, and co-create growth plans.
• Revenue Growth & Expansion: Identify upsell and cross-sell opportunities across TabSquare’s suite.
• Partner with Success Managers and Solutions Consultants to structure multi-outlet rollouts and new feature adoption.
• Negotiate renewals and multi-year agreements to expand share of wallet and account profitability.
• Retention & Relationship Health: Monitor account health, engagement metrics, and product usage to anticipate churn risks.
• Develop joint success plans for each key account to drive measurable outcomes.
• Build trust by offering insights, benchmarking data, and new solutions aligned with client goals.
• Market & Competitive Intelligence: Track competitor activities and share intelligence with product/leadership.
• Identify potential pilot or co-marketing opportunities with strategic clients.
• Commercial Planning & Reporting: Maintain CRM records, renewal dates, and revenue forecasts.
• Prepare and present monthly business reviews and performance reports by account.
• Contribute to regional account planning, forecasting, and quarterly growth targets.

Skills

Account management

SaaS

Negotiation

Relationship management

Cross-border accounts

Data-driven planning

Presentation skills

English fluency

Tools

Salesforce

Pipedrive

Job description

TabSquare, part of Delivery Hero, is hiring a Key Account Manager to drive growth across Singapore and Malaysia’s leading restaurant groups. You will manage multi-outlet F&B brands, align commercial outcomes with client success, and unlock revenue opportunities within TabSquare’s ecosystem.

Reporting to the Head of Account Management & Customer Success, you’ll collaborate with Success, Product and Marketing teams to deliver measurable revenue growth and long-term partnerships while maintaining