Gov Digital Systems Analyst - Incident & SLA Expert

EXCELTECH COMPUTERS PTE. LTD.; Singapore; Vor Ort; SGD 90.000 - 120.000; Vollzeit

Zusammenfassung

EXCELTECH COMPUTERS PTE. LTD. is seeking a Business Analyst– Digital Systems to support a government agency from the Jurong area.

The role focuses on operating and continuously improving digital systems, working closely with agency users, Helpdesk teams, technical staff and software vendors to resolve incidents and issues within SLA requirements. The ideal candidate has 4+ years as a BA or similar, with experience in IT systems maintenance, testing, and strong stakeholder communication.

Qualifikationen

• At least 4 years of relevant working experience as a Business Analyst or similar role.
• Experience with public-sector organisations or government agencies preferred.
• Experience supporting operation and maintenance of IT systems.
• Experience coordinating or performing functional testing and UAT.
• Strong analytical, problem-solving and communication skills.
• Ability to communicate technical issues clearly to non-technical stakeholders.

Aufgaben

• Support operation and continuous improvement of digital systems for a government agency.
• Collaborate with agency users, Helpdesk teams, technical teams and software vendors.
• Ensure smooth day-to-day system operations and timely incident resolution per SLAs.

Kenntnisse

Business Analysis

Stakeholder Engagement

Requirement Gathering

UAT Testing

Incident & SLA Management

Communication Skills

Documentation

Ausbildung

Bachelor's degree in Information Systems/IT/Engineering/Business or related

Tools

Confluence

JIRA

Jobbeschreibung

EXCELTECH COMPUTERS PTE. LTD. is seeking a Business Analyst– Digital Systems to support a government agency from the Jurong area.

The role focuses on operating and continuously improving digital systems, working closely with agency users, Helpdesk teams, technical staff and software vendors to resolve incidents and issues within SLA requirements. The ideal candidate has 4+ years as a BA or similar, with experience in IT systems maintenance, testing, and strong stakeholder communication.