Senior Digital IT Business Analyst - #1704

JOBSTER PRIVATE LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

JOBSTER PRIVATE LTD. in Singapore seeks a Digital Business Analyst to support delivery and continuous improvement of digital products within a Singapore Government agency.

You will bridge business needs, user experience and technology in a complex public-sector environment. You'll collaborate with product owners, UX designers, architects and developers through the product lifecycle, perform requirements elicitation, translate needs into user stories, and support UAT, testing and implementation

Qualifications

• Degree or equivalent qualification in Business, Information Systems, Computer Science, Engineering or related discipline.
• 7+ years of relevant experience in business analysis, digital transformation, product delivery or related field.
• Experience translating business requirements into user stories or solution specifications.
• Experience with Agile/Scrum delivery methodologies.
• Experience delivering digital products or services in a regulated environment.

Responsibilities

• Engage business stakeholders to understand objectives, processes, pain points, and user needs.
• Conduct requirements elicitation through interviews, workshops, observations, and data analysis.
• Translate business needs into clear business and functional requirements.
• Develop artefacts such as BRDs, user stories, use cases and acceptance criteria.
• Support product discovery, backlog refinement and prioritisation.
• Facilitate discussions between business and technology stakeholders to resolve issues.
• Participate in Agile ceremonies and support UAT and testing.

Skills

Requirements gathering

Stakeholder management

Agile/Scrum

Communication skills

Analytical thinking

Education

Degree in Business or IT related field

IIBA CBAP/CCBA or PMI-PBA certification

Tools

BPMN modelling tools

APIs & system integration

Cloud technologies

Data platforms

Job description

About the Role

We are seeking a Digital Business Analyst to support the delivery and continuous improvement of digital products and services within a Singapore Government agency.

The successful candidate will work closely with business stakeholders, users, technology teams, vendors and cross-functional delivery teams to understand business needs, translate them into clear requirements, and support the delivery of secure, user-centric and scalable digital solutions.

This role is suited to someone who can bridge business needs, user experience and technology, while operating effectively in a complex public-sector environment.

Key Responsibilities

Business Analysis & Requirements

• Engage business stakeholders to understand business objectives, operational processes, pain points and user needs.
• Conduct requirements elicitation through interviews, workshops, observations, process reviews and data analysis.
• Analyse and document current-state and future-state business processes.
• Translate business needs into clear and actionable business and functional requirements.
• Develop artefacts such as business requirements documents, user stories, use cases, process flows, acceptance criteria and functional specifications.
• Identify opportunities for process simplification, automation and digitalisation.
• Analyse business and operational impacts arising from proposed digital solutions.

Digital Product & Solution Delivery

• Work with Product Owners, UX designers, architects, developers and other technology teams throughout the product lifecycle.
• Support product discovery, solution design, backlog refinement and prioritisation.
• Facilitate discussions between business and technology stakeholders to resolve requirements and solution issues.
• Participate in Agile ceremonies such as sprint planning, refinement, reviews and retrospectives where applicable.
• Support user acceptance testing (UAT), including development of test scenarios, test cases and acceptance criteria.
• Validate delivered solutions against business requirements and intended user outcomes.
• Support implementation, rollout and post-implementation reviews.

Stakeholder & Vendor Management

• Build effective working relationships with stakeholders across business and technology functions.
• Facilitate workshops and discussions involving stakeholders with different priorities and levels of technical knowledge.
• Work with external vendors and delivery partners to clarify requirements, review deliverables and track issues.
• Communicate complex business or technical matters clearly to senior stakeholders.

Governance, Security & Public-Sector Considerations

• Ensure requirements and solution considerations align with relevant agency policies, governance frameworks and Government digital standards.
• Work with relevant stakeholders to incorporate considerations relating to cybersecurity, privacy, data protection, accessibility and operational resilience.
• Maintain appropriate documentation and traceability throughout the delivery lifecycle.
• Support risk, issue, dependency and change management activities.

Requirements

• Degree or equivalent qualification in Business, Information Systems, Computer Science, Engineering or a related discipline.
• 7 years of relevant experience in business analysis, digital transformation, product delivery, systems analysis or a related field.
• Strong experience in requirements gathering, analysis and documentation.
• Experience translating business requirements into user stories, functional requirements or solution specifications.
• Experience working with cross-functional business and technology teams.
• Strong stakeholder management, facilitation and communication skills.
• Good understanding of digital product development and software delivery lifecycles.
• Strong analytical and problem-solving abilities.
• Experience delivering digital products or services in the Singapore public sector or another highly regulated environment.
• Experience with Agile/Scrum delivery methodologies.
• Experience in process modelling using tools such as BPMN or equivalent.
• Experience conducting UAT and managing requirements traceability.
• Familiarity with APIs, system integrations, cloud technologies, data platforms or enterprise architecture.
• Relevant certifications such as IIBA CBAP/CCBA, PMI-PBA, Scrum/Agile certifications or equivalent would be advantageous.

Key Competencies

• Business Analysis: Able to understand complex business problems and translate them into structured requirements.
• Digital & Technology Acumen: Comfortable working with technology teams and understanding how digital solutions are designed and delivered.
• Stakeholder Management: Able to engage and influence stakeholders across different functions and seniority levels.
• Communication: Able to articulate complex requirements clearly through both written documentation and verbal presentations.
• Problem Solving: Takes a structured, evidence-based approach to identifying root causes and potential solutions.