Google Workspace Team Lead - Enterprise Support

Helius Technologies; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Helius Technologies is seeking an experienced Google Workspace Team Lead in Singapore to direct a team delivering administration and support services. You will manage daily operations, resolve escalations, ensure service quality, and uphold security across client Google Workspace environments.

Responsibilities include leading engineers, managing incidents, configuring Google Admin Console, and driving continuous improvements while maintaining strong client relationships and stakeholder alignment.

Qualifications

• Experience leading a technical support or IT operations team.
• Hands-on admin of Google Workspace in enterprise environments.
• Strong knowledge of Google Admin Console and security settings.
• Experience handling incidents, escalations and SLAs.

Responsibilities

• Lead, coach and develop Google Workspace support engineers.
• Oversee first- and second-level support and incident management.
• Manage Google Admin Console configurations and security controls.
• Drive automation and improvements to support processes.
• Maintain client relationships and coordinate with stakeholders.

Skills

Team leadership

Google Workspace administration

Google Admin Console

Incident management

Documentation

Stakeholder management

Tools

Google Workspace

Google Vault

DLP

Cloud Identity / MFA / SSO

Job description

Helius Technologies is seeking an experienced Google Workspace Team Lead in Singapore to direct a team delivering administration and support services. You will manage daily operations, resolve escalations, ensure service quality, and uphold security across client Google Workspace environments.

Responsibilities include leading engineers, managing incidents, configuring Google Admin Console, and driving continuous improvements while maintaining strong client relationships and stakeholder alignment.