Google Workspace Team Lead: Drive Support Excellence

Helius Technologies; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Helius Technologies is seeking an experienced Team Lead for Google Workspace support to mentor engineers and drive service excellence in Singapore.

You will oversee service delivery, escalation handling, and administrative tasks within the Google Workspace ecosystem. The role requires strong leadership, technical depth, and the ability to coordinate with cross-functional teams to meet client needs.

Qualifications

• 2-3 years of team leadership experience.
• Proficient in spoken and written English.
• Strong technical skills in supporting desktops, notebooks, tablets, and smartphones.
• Deep knowledge and hands-on experience with Google Workspace ecosystems/applications (Gmail, Drive, Meet, Calendar, Chat, Docs, Sheets, Slides, Admin Console, Vault, DLP, security features).
• Familiarity with Google Admin Console (user management, licenses, service health, organizational units, security settings)
• Understanding of identity and access management (Google Cloud Identity, SSO, MFA, directory sync)
• Familiarity with day-to-day service desk operations and incident management.

Responsibilities

• Lead, mentor, and develop a team of Google Workspace support engineers, fostering a culture of continuous learning and technical excellence.
• Manage the service desk team and provide first and second-level technical support for Google Workspace ecosystems.
• Act as the escalation point for unresolved or complex cases related to Gmail, Drive, Meet, Calendar, Chat, Admin Console, security, and integrations.
• Ensure staff take ownership of user problems proactively and resolve issues within SLA.
• Oversee Google Workspace administration including user management, group policies, organizational units, security configurations, and license management via Google Admin Console.
• Participate in Google Workspace implementation, migration, and upgrade projects.
• Provide domain training to new joiners on Google Workspace tools, processes, and best practices.
• Identify opportunities for expansion or improvement of services and liaise with Sales Managers.

Skills

Team leadership

English proficiency

Customer service

Multitasking

Education

Google Workspace Administrator Certification

ITIL 4 Foundation

BH 10781

Tools

Google Workspace Admin Console

Gmail/Drive/Meet/Calendar/Chat

Google Vault & DLP

APIs & automation

Job description

Helius Technologies is seeking an experienced Team Lead for Google Workspace support to mentor engineers and drive service excellence in Singapore.

You will oversee service delivery, escalation handling, and administrative tasks within the Google Workspace ecosystem. The role requires strong leadership, technical depth, and the ability to coordinate with cross-functional teams to meet client needs.