Global Vendor Operations Lead — 0-to-1 Data & AI Ops

PDR Group; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

PDR Group is seeking a hands-on Operations Manager/Operations Lead in Singapore to build the global operations playbook from scratch, standardize data collection frameworks, and scale overseas third-party vendor pipelines across APAC. The role requires 5+ years in operations and a proven ability to create SOPs and training frameworks, with a strong ownership mindset.

The candidate will manage cross-border vendor relations, enforce quality and SLAs, and serve as the bridge between vendors and

Qualifications

• Bachelor’s degree or above.
• Minimum 5 years of hands-on experience in operations, vendor management, project management or operational excellence.
• Proven 0-to-1 experience building SOPs, training frameworks and operational standards from the ground up.
• Strong ownership, practical approach, high stress tolerance, and willingness to dive into hands-on execution as a sole contributor.

Responsibilities

• Map, write, and standardize operational Playbooks, SOPs, and quality guidelines for global data collection and annotation pipelines from scratch.
• Source, onboard, train and certify third-party vendor teams and offshore delivery partners across Southeast Asia and India.
• Enforce strict quality control metrics, delivery timelines, unit economics, and SLAs across external vendor networks.
• Serve as the central bridge between global vendor teams and internal engineering/technical leads to ensure data delivery matches product specifications.
• Continuously analyze operational bottlenecks, refine training certification models, and improve turnaround times for global delivery projects.

Skills

Operational leadership

Vendor management

Project management

Education

Bachelor’s degree or above

Job description

PDR Group is seeking a hands-on Operations Manager/Operations Lead in Singapore to build the global operations playbook from scratch, standardize data collection frameworks, and scale overseas third-party vendor pipelines across APAC. The role requires 5+ years in operations and a proven ability to create SOPs and training frameworks, with a strong ownership mindset.

The candidate will manage cross-border vendor relations, enforce quality and SLAs, and serve as the bridge between vendors and