Global TRICARE Case Manager - Clinical Care & Coordination

International SOS; Singapore; Presencial; SGD 70 000 - 110 000; Tempo integral

Resumo da oferta

International SOS is seeking a Case Manager for the TRICARE Overseas Program to coordinate care for beneficiaries with complex medical needs in Singapore. You will work with healthcare providers, beneficiaries, and multi-disciplinary teams to deliver high-quality, cost-effective outcomes, both telephonically and in person.

You will manage cases using CRM systems, document progress, and contribute to program improvement while ensuring compliance with international standards.

Qualificações

• RN license is required.
• Minimum 3 years of clinical nursing experience.
• Experience in case management or managed care environments preferred.

Responsabilidades

• Collaborate with internal teams, subcontractors, and beneficiaries to ensure seamless case management.
• Communicate professionally in English with diverse stakeholders.
• Manage cases via CRM, ensuring timely outreach and documentation.
• Apply clinical knowledge to evaluate medical necessity and care plans.
• Document progress and prepare case summaries for reviews.
• Coordinate with regional providers to align with international standards.
• Support quality assurance activities and continuous programme improvement.
• Escalate beneficiary concerns regarding billing, policy, or claims as needed.

Conhecimentos

Case management

Nursing

Healthcare coordination

CRM

English communication

Formação académica

RN license

Nursing degree

Ferramentas

CRM systems

Microsoft Office

Descrição da oferta de emprego

International SOS is seeking a Case Manager for the TRICARE Overseas Program to coordinate care for beneficiaries with complex medical needs in Singapore. You will work with healthcare providers, beneficiaries, and multi-disciplinary teams to deliver high-quality, cost-effective outcomes, both telephonically and in person.

You will manage cases using CRM systems, document progress, and contribute to program improvement while ensuring compliance with international standards.