Global Customer Care Specialist

International SOS Singapore Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Induction training

Team culture

Career progression

Job summary

International SOS Singapore Pte Ltd is seeking a Customer Service Executive to handle inbound and outbound calls with a professional attitude. You will interface with TRICARE and beneficiaries, delivering timely and accurate assistance while promoting service standards.

Role requires a Diploma or equivalent and at least 3 years of experience in call centers, assistance, or hospitality. The position is office-based with a rotating roster and a focus on customer satisfaction.

Qualifications

• Diploma or equivalent required.
• Minimum 3 years working experience.
• Experience in call centers, assistance companies and/or hospitality industry is an advantage.
• Flexibility to work as part of a rotating roster.

Responsibilities

• Handle inbound and outbound calls with a professional attitude.
• Interface with TRICARE and beneficiaries, ensuring timely, accurate assistance.
• Coordinate cases according to internal policies and procedures.
• Deliver high-quality service and escalate issues per protocol.
• Act as first point of contact for members, clients, and colleagues.
• Ensure calls are answered promptly and handled efficiently.

Skills

Excellent written and spoken English

Rotating roster flexibility

Education

Diploma or equivalent

Job description

International SOS Singapore Pte Ltd is seeking a Customer Service Executive to handle inbound and outbound calls with a professional attitude. You will interface with TRICARE and beneficiaries, delivering timely and accurate assistance while promoting service standards.

Role requires a Diploma or equivalent and at least 3 years of experience in call centers, assistance, or hospitality. The position is office-based with a rotating roster and a focus on customer satisfaction.