Remote RN Case Manager for Complex Care & Coordination

International SOS Singapore Pte Ltd; Singapore; Remote; SGD 60,000 - 90,000; Full time

Job summary

International SOS Singapore Pte Ltd seeks a TRICARE Case Manager to provide comprehensive case management for beneficiaries with chronic or high-cost conditions. You will assess needs, develop care plans, coordinate care, and monitor progress across a remote, multidisciplinary team.

The role requires an active nursing license, minimum 3 years of clinical nursing experience, and strong communication skills in English. Experience with managed care and TRICARE systems is a plus.

Qualifications

• Registered Nurse with active licensure.
• Minimum 3 years of clinical nursing experience.
• Strong clinical assessment and care coordination skills.
• Excellent written and verbal English communication.
• Ability to work independently and collaboratively in a remote, multidisciplinary team.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage a caseload of beneficiaries enrolled in the TOP Case Management Program.
• Conduct telephonic outreach, assessments, and ongoing case management interventions.
• Develop individualized care plans and establish mutually agreed goals with beneficiaries.
• Provide disease education, medication support, and guidance on healthcare resources.
• Coordinate care with healthcare providers and multidisciplinary teams for appropriate treatment and continuity of care.
• Review medical treatment plans to support medical necessity and benefit review processes.
• Identify and facilitate referrals to appropriate healthcare services and providers.
• Monitor clinical progress, document case activities, and maintain records in the case management system.
• Participate in client presentations, audits, quality reviews, and performance monitoring.
• Support continuous improvement through trend analysis, reporting, and audits.
• Manage beneficiary concerns professionally and escalate complex issues as needed.

Skills

Registered Nurse

Clinical assessment

Care coordination

Communication skills

Independent work

Organizational skills

MS Office

Education

Nursing degree with licensure

Tools

Healthcare information systems

Job description

International SOS Singapore Pte Ltd seeks a TRICARE Case Manager to provide comprehensive case management for beneficiaries with chronic or high-cost conditions. You will assess needs, develop care plans, coordinate care, and monitor progress across a remote, multidisciplinary team.

The role requires an active nursing license, minimum 3 years of clinical nursing experience, and strong communication skills in English. Experience with managed care and TRICARE systems is a plus.