Global Health Support Specialist

INTERNATIONAL SOS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Benefits offered by this job

Induction training

Supportive team culture

Structured progression program

Job summary

International SOS Singapore Pte. Ltd. is seeking a Customer Service Executive to respond to inbound and outbound calls and deliver exceptional service with a professional attitude.

You will interface with TRICARE and beneficiaries across regions, coordinate cases, and work in a fast-paced environment. Shifts are 8.5 hours, 100% in-office, from 6:00 am to 8:30 pm, on a rotating roster, with no night shifts.

Qualifications

• Diploma or equivalent.
• Min 3 years working experience.
• Experience in call centers, assistance companies and/or hospitality industry an advantage.
• Flexibility to work as part of a rotating roster without restrictions.
• Excellent written and spoken English language.

Responsibilities

• Manage cases per Assist First, Verify Later directive.
• Provide professional, courteous service to members and clients.
• Understand client operations and billing procedures.
• Coordinate cases efficiently per company policies.
• Move cases forward in the best interests of members and clients.
• Collaborate with operations staff, medical team and other centers to assist members.

Skills

Customer service

Communication

English fluency

Education

Diploma or equivalent

Job description

International SOS Singapore Pte. Ltd. is seeking a Customer Service Executive to respond to inbound and outbound calls and deliver exceptional service with a professional attitude.

You will interface with TRICARE and beneficiaries across regions, coordinate cases, and work in a fast-paced environment. Shifts are 8.5 hours, 100% in-office, from 6:00 am to 8:30 pm, on a rotating roster, with no night shifts.