Global Sales Operations & Quotations Specialist

Princeton Pharmacy (S) Pte Ltd; Singapore; On-site; SGD 40,000 - 54,000; Full time

Job summary

Princeton Pharmacy (S) Pte Ltd, headquartered in Singapore, seeks a Sales Operations Executive to handle customer inquiries, prepare accurate quotations, and ensure timely fulfillment of orders to support business growth and customer satisfaction.

You will coordinate quotes via multiple channels, verify stock availability, and assist in export documentation while maintaining records and ensuring compliance with regulatory requirements.

Qualifications

• Diploma or higher qualification in a related field.
• Computer literacy to manage digital documentation and communication effectively.

Responsibilities

• Respond promptly to customer enquiries across multiple channels to provide accurate information and solutions.
• Prepare detailed quotations based on customer requests received via phone, email and fax to facilitate sales conversion.
• Source and confirm stock availability to meet customer demands efficiently.
• Organize and maintain quotation records to ensure accurate documentation and easy retrieval.
• Assist in creating and managing new customer accounts to expand the customer base.
• Receive and verify customer purchase orders against quotations, converting them into sales orders to ensure order accuracy.
• Coordinate the export process of goods to overseas customers, ensuring compliance with relevant regulations.
• Print and process Medical Chest certificates to support customer compliance requirements.
• Liaise with Maritime Port Authority of Singapore (MPA) for certificate endorsement.
• Produce special product labels as required by customers to meet specific product identification needs.
• Manage Controlled Drugs orders by printing signed orders and following up to collect signed confirmations from customers.
• Collaborate with internal departments to arrange collection of expired goods from customers and prepare disposal certificates to ensure safety and compliance.
• Address customer enquiries regarding product requirements and logistical arrangements to enhance service delivery.
• Handle customer feedback and complaints related to products and delivery, resolving issues to maintain customer satisfaction.

Skills

Customer service

Organizational skills

Communication

Education

Diploma or higher qualification in a related field

Job description

Princeton Pharmacy (S) Pte Ltd, headquartered in Singapore, seeks a Sales Operations Executive to handle customer inquiries, prepare accurate quotations, and ensure timely fulfillment of orders to support business growth and customer satisfaction.

You will coordinate quotes via multiple channels, verify stock availability, and assist in export documentation while maintaining records and ensuring compliance with regulatory requirements.