Sales Operation Specialist

Evolve Scientific an NES Fircroft Company; Singapore; On-site; SGD 45,000 - 70,000; Full time

Job summary

Evolve Scientific, part of NES Fircroft, is seeking a Sales Operation Specialist to join its Singapore-based team. The role focuses on broad sales operations and commercial support, coordinating customers, managing orders and supporting forecasting and reporting.

The successful candidate will handle sales administration, quotations and CRM upkeep, while collaborating with supply chain, logistics and finance to ensure orders progress smoothly from enquiry to completion.

Qualifications

• Experience in sales administration or sales operations.
• Understanding of B2B sales processes and order fulfilment.
• Strong communication and stakeholder management skills.

Responsibilities

• Manage incoming customer enquiries and coordinate with commercial teams.
• Support sales process from enquiry to order processing and follow-up.
• Prepare quotations, pricing information and customer materials.
• Maintain regular communication with customers and support account development.
• Coordinate customer meetings, product demos and commercial activities.
• Maintain CRM records and assist with reporting and forecasting.

Skills

Customer service

Stakeholder management

B2B sales processes

Communication

Tools

CRM systems

Microsoft Excel

PowerPoint

Job description

I'm partnering with a life sciences organization in the search for a Sales Operation Specialist to join its Singapore-based team.

This is a broad sales operations and commercial support position, combining customer coordination, sales administration, order management, reporting and inside-sales activities.

The role would suit someone who enjoys working at the centre of a busy commercial organization — keeping customers, sales teams and internal functions aligned while ensuring opportunities and orders move smoothly from enquiry through to completion.

Key Responsibilities:

• Manage incoming customer enquiries and coordinate them with the appropriate commercial teams.
• Support the sales process from initial enquiry through quotations, proposals, order processing and follow-up.
• Prepare quotations, commercial documents, pricing information and customer materials.
• Maintain regular communication with existing customers and support ongoing account development.
• Identify potential additional business opportunities and ensure these are followed up by the relevant sales team.
• Coordinate customer meetings, product demonstrations, online sessions and other commercial activities.
• Maintain accurate customer and opportunity information within the CRM.
• Manage day-to-day sales administration, including order entry, order tracking, delivery coordination and invoice follow-up.
• Work closely with supply chain, logistics, finance and customer service teams to ensure smooth order fulfilment.
• Resolve customer and order-related issues in a timely and professional manner.
• Maintain accurate records relating to customers, commercial agreements and pricing.
• Prepare regular sales reports, pipeline updates and business performance summaries.
• Support forecasting, annual planning and other commercial reporting activities.
• Provide administrative support to senior commercial stakeholders when required.

Regional & Cross-Functional Coordination:

• Act as an important point of contact between customers, sales teams and internal functions.
• Coordinate with colleagues and business partners across different markets and time zones.
• Support customer events, conferences, meetings and other commercial activities.
• Work with marketing, regulatory, technical and operational teams to ensure customers receive timely information and support.
• Track outstanding actions and follow-ups to ensure timely completion.

Reporting & Market Support:

• Maintain visibility of key customer, sales and activity information.
• Compile and analyze data to support commercial decision-making.
• Assist with business reviews, presentations and management reporting.
• Monitor relevant market and competitor developments and share useful insights with the commercial team.

Compliance & Quality:

• Ensure commercial and administrative activities are completed in accordance with internal policies and applicable industry requirements.
• Maintain appropriate customer and commercial documentation.
• Support internal processes, audits and compliance activities where required.

Requirements:

• Prior experiences in sales administration, sales operations, inside sales or commercial coordination role.
• Experience within life sciences, healthcare, medical technology, pharmaceuticals, biotechnology or another technically complex industry.
• Experience supporting sales teams and/or senior commercial stakeholders.
• A good understanding of B2B sales processes, customer management and order fulfilment.
• Strong customer service, communication and stakeholder management skills.
• Confidence working across multiple internal functions and with stakeholders from different markets.
• Experience with CRM systems and strong Microsoft Office skills, particularly Excel and PowerPoint.
• A background in a scientific or technical environment would be advantageous