Sales Operations Specialist - Quotes & Export

PRINCETON PHARMACY (S) PRIVATE LIMITED; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Princeton Pharmacy is seeking a Sales Operations Executive in Singapore to manage customer enquiries, prepare accurate quotations, and ensure timely fulfilment of orders. The role involves coordinating exports, maintaining records, and expanding the customer base through new account setup.

The ideal candidate will have a Diploma or higher, be computer literate, and be willing to work 5.5 days per week with alternate Saturdays off.

Qualifications

• Diploma or higher qualification in a related field.
• Computer literacy to manage digital documentation and communication effectively.
• Ability to work 5.5 days per week with alternate Saturdays off.

Responsibilities

• Respond promptly to customer enquiries across multiple channels to provide accurate information and solutions.
• Prepare detailed quotations based on customer requests received via phone, email and fax to facilitate sales conversion.
• Source and confirm stock availability to meet customer demands efficiently.
• Organize and maintain quotation records to ensure accurate documentation and easy retrieval.
• Assist in creating and managing new customer accounts to expand the customer base.
• Receive and verify customer purchase orders against quotations, converting them into sales orders to ensure order accuracy.
• Coordinate the export process of goods to overseas customers, ensuring compliance with relevant regulations.
• Print and process Medical Chest certificates to support customer compliance requirements.
• Liaise with Maritime Port Authority of Singapore (MPA) for certificate endorsement.
• Produce special product labels as required by customers to meet specific product identification needs.
• Manage Controlled Drugs orders by printing signed orders and following up to collect signed confirmations from customers.
• Collaborate with internal departments to arrange collection of expired goods from customers and prepare disposal certificates to ensure safety and compliance.
• Address customer enquiries regarding product requirements and logistical arrangements to enhance service delivery.
• Handle customer feedback and complaints related to products and delivery, resolving issues to maintain customer satisfaction.

Skills

Customer service

Education

Diploma or higher

Tools

Computer literacy

Job description

Princeton Pharmacy is seeking a Sales Operations Executive in Singapore to manage customer enquiries, prepare accurate quotations, and ensure timely fulfilment of orders. The role involves coordinating exports, maintaining records, and expanding the customer base through new account setup.

The ideal candidate will have a Diploma or higher, be computer literate, and be willing to work 5.5 days per week with alternate Saturdays off.